Side by side
QUALICORE vs SQM CX Quality
Both stand on call center quality management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIWeb
QUALICORE brings call scoring, coaching follow-up, and audit records into a platform for call centres and BPOs. Compare the monthly per-agent plan limits and retention details with your needs before choosing a tier.
Visit QUALICORE
Free trial APISelf-hostedWeb
SQM CX Quality combines interaction evaluation, predictive metrics, benchmarking, and coaching workflows for contact centers. Its broad integrations and stated compliance coverage support enterprise deployments, while pricing requires a direct request.
Visit SQM CX QualityThe facts
| QUALICORE | SQM CX Quality | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | API, Self-hosted, Web |
| Lowest paid plan | Starter: 160 ZAR per agent a month | Free or on request |
| Plans published | 4 | 1 |
| Maker | Not published | Not published |
| Website | qualicore.co.za | sqmgroup.com |
| On call center quality management software | #15 of 24 | #11 of 24 |
QUALICORE: what it does well
- AI scoring requires human review before submission.
- Unlimited scorecards per company.
- Failed evaluations can trigger coaching plans.
- Includes role-based access and isolated reporting.
- 30-day full-feature trial requires no credit card.
What to know first
- No free plan is listed.
- QA channels are listed as voice.
- Plans are billed per active agent monthly.
- Starter includes 30-day data retention.
SQM CX Quality: what it does well
- Evaluates up to 100% of interactions
- Predicts multiple customer experience outcomes
- Benchmarks against over 500 operations
- Provides GenAI self-coaching guidance
- Offers broad integrations and an open API
What to know first
- Pricing requires contacting SQM
- Complimentary trial requires qualification
- Implementation supports multiple integration workflows
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