Side by side

Click2Coach vs QUALICORE

Both stand on call center quality management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Click2Coach

Paid Self-hostedWeb

Click2Coach combines recording, monitoring, scoring, analytics, and training in one workforce optimization suite. Organizations should request pricing and confirm how it fits their existing systems.

Visit Click2Coach

QUALICORE brings call scoring, coaching follow-up, and audit records into a platform for call centres and BPOs. Compare the monthly per-agent plan limits and retention details with your needs before choosing a tier.

Visit QUALICORE

The facts

	Click2Coach	QUALICORE
Free plan	Not published	A free trial
Open source	Not published	Not published
Runs on	Self-hosted, Web	API, Web
Lowest paid plan	Not published	Starter: 160 ZAR per agent a month
Plans published	None	4
Maker	Not published	Not published
Website	diagenix.com	qualicore.co.za
On call center quality management software	#19 of 24	#15 of 24

Click2Coach: what it does well

Captures calls, screens, email, and web chat.
Supports up to three simultaneous screens per agent.
Offers manual, assisted, and automated scoring.
Includes eLearning and targeted coaching tools.
Available on premises or in the cloud.

What to know first

Pricing is available on request.
The datasheet names no specific integrations.
Cloud solutions use Microsoft Azure.

QUALICORE: what it does well

AI scoring requires human review before submission.
Unlimited scorecards per company.
Failed evaluations can trigger coaching plans.
Includes role-based access and isolated reporting.
30-day full-feature trial requires no credit card.

What to know first

No free plan is listed.
QA channels are listed as voice.
Plans are billed per active agent monthly.
Starter includes 30-day data retention.

Alternatives to Click2Coach Alternatives to QUALICORE The whole list