Celetel
by Celetel
What Celetel is
Celetel is a CPaaS messaging platform for coordinating WhatsApp, RCS, SMS, and Voice through web and API access. It combines AI automation with a unified agent inbox, visual flow builder, AI bot generation, knowledge-base answers, and human handoff. Teams can send bulk WhatsApp and RCS campaigns using audience segmentation and scheduled delivery. The shared inbox brings together conversations across channels and includes smart routing, collision detection, SLA timers, and conversation history. Celetel says its no-code chatbots can serve WhatsApp and WebChat through a connected knowledge base. More than 50 listed connectors include Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS. The maker describes SOC 2 compliance, GDPR readiness, ISO 27001, role-based access, audit logs, IP whitelisting, and SSO. Plans start at ₹1,599/mo with a 14-day trial and free plan.
Who it suits
Celetel suits businesses needing multichannel messaging, campaign tools, shared agent handling, and no-code bots. It is presented for industries including ecommerce, BFSI, healthcare, logistics, hospitality, education, travel, SaaS, and FMCG/D2C.
What it does well
- WhatsApp, RCS, SMS, and Voice support
- Visual builder and AI bot generation
- Shared inbox with routing and SLA timers
- 50+ listed integrations
- Free plan and 14-day trial
What to know first
- Channel usage billed separately
- RCS currently supported for India
- India SMS requires DLT registration
- Growth and Business limit team members
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | ₹1,599 / mo · 100 FREE WhatsApp Marketing Message Credits (One-Time Welcome Offer) · Email Support | ₹1,599 a month |
| Growth | ₹2,999 / mo · 250 FREE WhatsApp Marketing Message Credits (One-Time Welcome Offer) · Up to 3 Team Members · Priority Support | ₹2,999 a month |
| Business | ₹5,999 / mo · 500 FREE WhatsApp Marketing Message Credits (One-Time Welcome Offer) · Up to 5 Team Members · Dedicated Account Manager | ₹5,999 a month |
| Enterprise | Custom · Unlimited Team Members · Unlimited WhatsApp Numbers · Dedicated Infrastructure · Enterprise SLA · 24×7 Priority Support | On request |
As celetel.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Celetel combines campaign messaging, chatbot building, and shared support conversations across several channels. Review separate channel charges and regional RCS or SMS requirements before choosing a plan.
Facts from Celetel's own pages
- AI bot generation
- Yes · celetel.com, 21 Sept 2026
- Campaigns
- The platform supports bulk WhatsApp and RCS campaigns with audience segmentation and scheduled delivery. · celetel.com, 12 Oct 2026
- Chatbots
- Celetel says customers can build no-code chatbots for WhatsApp and WebChat using a connected knowledge base. · celetel.com, 12 Oct 2026
- Deployment channels
- multichannel · celetel.com, 21 Sept 2026
- Free plan
- No · celetel.com, 21 Sept 2026
- Headquarters
- The company says it builds its technology from its office in India. · celetel.com, 12 Oct 2026
- Human handoff
- Yes · celetel.com, 21 Sept 2026
- Inbox
- Its shared inbox supports smart routing, collision detection, SLA timers, and conversation history across WhatsApp, RCS, SMS, and Voice. · celetel.com, 12 Oct 2026
- Integrations
- The maker lists Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS among its 50+ connectors. · celetel.com, 12 Oct 2026
- Intended customers
- Celetel presents the product for businesses across industries including e-commerce, BFSI, healthcare, logistics, hospitality, education, travel, SaaS, and FMCG/D2C. · celetel.com, 12 Oct 2026
- Knowledge-base answers
- Yes · celetel.com, 21 Sept 2026
- Pricing limits
- Platform subscriptions do not include channel usage; WhatsApp, SMS, and RCS messages are billed separately. · celetel.com, 12 Oct 2026
- Product
- Celetel is a CPaaS messaging platform for WhatsApp, RCS, SMS, and Voice, with AI automation and a unified agent inbox. · celetel.com, 12 Oct 2026
- RCS availability
- RCS is currently supported for India, and the maker says international RCS pricing is available on request. · celetel.com, 12 Oct 2026
- Security
- The maker describes the platform as SOC 2 compliant, GDPR ready, and ISO 27001, with role-based access, audit logs, IP whitelisting, and SSO. · celetel.com, 12 Oct 2026
- SMS requirements
- The pricing page says India SMS requires DLT registration and quotes international SMS rates by route on request. · celetel.com, 12 Oct 2026
- Support
- The maker describes dedicated support as available around the clock; plan listings include email support on Starter and priority support on Growth. · celetel.com, 12 Oct 2026
- Visual flow builder
- Yes · celetel.com, 21 Sept 2026
- WhatsApp access
- Celetel says it is an official Meta Tech Partner and offers WhatsApp Business API access, approved templates, interactive messages, and delivery and read receipts. · celetel.com, 12 Oct 2026
Where Celetel stands on Freedom251
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