Chakra Chat
by Chakra Chat
What Chakra Chat is
Chakra Chat is a WhatsApp CRM for broadcasts, chatbots, AI agents, and a shared team inbox. It runs through Android, iOS, web, and API channels. Teams can use the WhatsApp Business App and Cloud API together on one number while retaining chat history and contacts. Broadcasts support multi-step workflows, personalization, and WhatsApp-approved template management. The shared inbox routes conversations across multiple WhatsApp numbers and allows automatic or manual assignment. A no-code builder uses drag-and-drop flows, AI-powered nodes, and triggers based on keywords, events, or custom conditions; bots can answer from a knowledge base and hand chats to people. Analytics cover delivery, reads, errors, response times, conversation volumes, and agent performance. Integrations include Shopify, WooCommerce, Wix, WhatsApp Catalog, ad leads, third-party CRM support, and telephony. Plans range from Free through Pro, with usage-based Enterprise pricing.
Who it suits
Chakra Chat suits teams managing WhatsApp campaigns, automated conversations, shared inbox work, and CRM or commerce integrations across multiple channels.
What it does well
- Free plan available
- Shared inbox across WhatsApp numbers
- No-code chatbot flow builder
- Knowledge-base answers and human handoff
- Multiple commerce and CRM integrations
What to know first
- Free plan excludes API and webhook access
- WhatsApp charges are paid to Meta
- Message caps can trigger overage or upgrades
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $ 12.49/month · 10K template messages/month · 5K service messages/month · 2 WhatsApp numbers · 3 user seats | $12.49 a month |
| Growth | $ 24.99/month · 25K template messages/month · 15K service messages/month · 5 WhatsApp numbers · 6 user seats | $24.99 a month |
| Advanced | $ 49.99/month · 75K template messages/month · 45K service messages/month · 12 WhatsApp numbers · 12 user seats · priority support | $49.99 a month |
| Pro | $ 199.99/month · 400K template messages/month · 200K service messages/month · 80 WhatsApp numbers · 50 user seats · priority support | $199.99 a month |
| Free | $ 0/month · 1 WhatsApp number · 2 user seats · 1K service messages/month · no template messages included | Free |
| Enterprise | Usage Based Pricing · Sales CRM · Support CRM · Service Delivery · ERP/tool integrations · activity-based process design | On request |
As chakrahq.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Chakra Chat combines WhatsApp campaign tools, automation, AI features, and team inbox management. Its free and paid tiers differ in message allowances, channels, seats, and API access, so usage limits should guide plan selection.
Facts from Chakra Chat's own pages
- AI bot generation
- Yes · chakrahq.com, 21 Sept 2026
- Analytics
- Analytics include campaign delivery, read rates and errors, chat response times, conversation volumes, and agent performance. · chakrahq.com, 12 Oct 2026
- API
- All paid plans starting with Starter include API and webhook access; the Free plan does not. · chakrahq.com, 12 Oct 2026
- Audience
- The Enterprise plan is described for teams needing Sales CRM, Support CRM, Service Delivery, ERP or tool integrations, and activity-based process design. · chakrahq.com, 12 Oct 2026
- Campaigns
- Broadcast campaigns support multi-step workflows, dynamic personalization, and WhatsApp-approved template management. · chakrahq.com, 12 Oct 2026
- Chatbots and AI
- The no-code chatbot builder has drag-and-drop flows, AI-powered nodes, and triggers based on keywords, events, or custom conditions. · chakrahq.com, 12 Oct 2026
- Coexistence
- It supports using the WhatsApp Business App and Cloud API together on the same number while preserving chat history and contacts. · chakrahq.com, 12 Oct 2026
- Compliance
- The maker states compliance with GDPR, DPDP, ANDP, and DP Law 27 and says Data Processing Agreements are available. · chakrahq.com, 12 Oct 2026
- Deployment channels
- multichannel · chakrahq.com, 21 Sept 2026
- Free plan
- Yes · chakrahq.com, 21 Sept 2026
- Headquarters
- Bangalore, Karnataka, India · chakrahq.com, 28 Sept 2026
- Human handoff
- Yes · chakrahq.com, 21 Sept 2026
- Integrations
- Listed integrations and add-ons include Shopify, WooCommerce, Wix, WhatsApp Catalog, Facebook and Google ad leads, third-party CRM support, and telephony integration. · chakrahq.com, 12 Oct 2026
- Knowledge-base answers
- Yes · chakrahq.com, 21 Sept 2026
- Limits
- The pricing page lists a $0.001 per-message overage after the template-message limit and says a plan upgrade is needed after the service-message cap. · chakrahq.com, 12 Oct 2026
- Messaging charges
- WhatsApp messaging charges are paid directly to Meta, and Chakra says it adds zero markup to template messages. · chakrahq.com, 12 Oct 2026
- Product
- Chakra Chat is an all-in-one WhatsApp CRM for broadcasts, chatbots, AI agents, and a shared team inbox. · chakrahq.com, 12 Oct 2026
- Security
- The maker says data is encrypted in transit and at rest, with role-based access, activity logs, audit trails, and automated backups. · chakrahq.com, 12 Oct 2026
- Shared inbox
- The shared inbox routes messages across multiple WhatsApp numbers and supports automatic or manual chat assignment. · chakrahq.com, 12 Oct 2026
- Support
- Support is ticket-based with a 24-hour first-response target, and Advanced and Pro plans receive priority support. · chakrahq.com, 12 Oct 2026
- Visual flow builder
- Yes · chakrahq.com, 21 Sept 2026
Where Chakra Chat stands on Freedom251
- Chatbot Builders#32 of 257