Denser
What Denser is
Denser is a customer experience platform for AI chatbots and helpdesk work. Its chatbot answers from connected knowledge sources and links each response to the exact passage used. Knowledge bases can combine files, websites, Google Drive, links and curated question-and-answer pairs. Denser documents deployment through website embeds, help pages, WordPress, Shopify, email, phone, Slack, Telegram, WhatsApp and Zapier. Conversations can become tickets containing transcripts and context, and agents can take over live chats. Answer Quality groups missed questions by topic, while KB Health can identify contradictions among sources. Standard and higher plans include ticket integrations for Zendesk, Intercom, Freshdesk and HubSpot. Data is encrypted in transit and at rest, and customer content is not used to train shared models. The service stores customer data in AWS data centers in the United States. A free plan and 7-day trial are available; paid plans start at $39 a month.
Who it suits
Denser suits support and sales teams deploying chatbots across multiple channels. It also fits organizations that need internal document question answering, helpdesk escalation and knowledge-base review.
What it does well
- Links answers to exact source passages
- Combines multiple knowledge-source types
- Supports human takeover and ticket workflows
- Offers broad multichannel deployment
- Includes a free plan and 7-day trial
What to know first
- Free plan allows 20 queries per month
- Free plan supports one bot and member
- Customer data is stored in the United States
- SOC 2 certification is still in progress
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 1 DenserBot · 1 team member · 20 queries / month · 100 pages or 50 MB / bot | Free |
| Starter | $39 per month; yearly $384 per year ($32 per month) · 2 DenserBots · 1 team member · 1,500 queries / month · 100 pages or 50 MB / bot · 30-day query log retention | $39 a month |
| Standard | $119 per month; yearly $1,152 per year ($96 per month) · 4 DenserBots · 5 team members · 7,500 queries / month · 2,000 pages or 1 GB / bot · 90-day query log retention · Answer quality insights · Helpdesk ticket queue · Human escalation · Zendesk, Intercom, Freshdesk & HubSpot tickets | $119 a month |
| Business | $399 per month; yearly $3,840 per year ($320 per month) · 8 DenserBots · 10 team members · 15,000 queries / month · 10,000 pages or 5 GB / bot · 360-day query log retention · Dedicated accuracy support | $399 a month |
| Enterprise | $899 per month; yearly $8,640 per year ($720 per month) · 8 DenserBots · 50 team members · 50,000 queries / month · 50,000 pages or 25 GB / bot · 360-day query log retention · Priority support · SLAs · Feature request support · Private LLM deployment add-on | $899 a month |
As denser.ai lists them, read 10 Oct 2026. The maker's own page has the final word.
Verdict
Denser combines grounded chatbot answers with helpdesk tickets, human escalation and source-quality tools. Its plan limits vary substantially by bots, users, queries, storage and retention.
Facts from Denser's own pages
- AI bot generation
- Yes · denser.ai, 21 Sept 2026
- Answer quality
- Answer Quality surfaces missed questions grouped by topic, while KB Health can identify contradictions across sources. · denser.ai, 10 Oct 2026
- Audience
- Denser describes website chatbots for customer support and lead capture, and knowledge-base chatbots for internal document questions and research. · denser.ai, 10 Oct 2026
- Compliance
- Denser says its SOC 2 certification is in progress and that it is not certified yet. · denser.ai, 10 Oct 2026
- Data residency
- The trust page says customer data is stored in AWS data centers in the United States. · denser.ai, 10 Oct 2026
- Deployment
- Denser documents website embeds, help pages, WordPress, Shopify, email, phone, Slack, Telegram, WhatsApp, and Zapier deployment. · denser.ai, 10 Oct 2026
- Deployment channels
- multichannel · denser.ai, 21 Sept 2026
- Free plan
- Yes · denser.ai, 21 Sept 2026
- Grounded answers
- The chatbot answers from connected knowledge sources and links replies to the exact source passage. · denser.ai, 10 Oct 2026
- Helpdesk
- Conversations can become tickets with transcripts and context, and agents can take over in live chat. · denser.ai, 10 Oct 2026
- Human handoff
- Yes · denser.ai, 21 Sept 2026
- Integrations
- The Standard plan and above include tickets for Zendesk, Intercom, Freshdesk, and HubSpot. · denser.ai, 10 Oct 2026
- Knowledge-base answers
- Yes · denser.ai, 21 Sept 2026
- Knowledge sources
- The knowledge base can combine files, websites, Google Drive, links, and curated question-and-answer pairs. · denser.ai, 10 Oct 2026
- Included conversations
- 1500 · denser.ai, 21 Sept 2026
- Product
- Denser is a customer experience platform with AI chatbots and Helpdesk for live chat, tickets, and team follow-up. · denser.ai, 10 Oct 2026
- Security
- Denser says data is encrypted at rest and in transit using TLS, and customer content is not used to train shared models. · denser.ai, 10 Oct 2026
- Paid from
- 39 · denser.ai, 21 Sept 2026
- Support
- The pricing page lists dedicated accuracy support for Business and priority support for Enterprise. · denser.ai, 10 Oct 2026
Where Denser stands on Freedom251
- Chatbot Builders#54 of 257
- Support Bots#5 of 20