ChatLab
by ChatLab
What ChatLab is
ChatLab is a freemium website AI chat platform that businesses train with their own information to answer customer questions. Training can use websites, documents, PDFs, DOC, CSV, XLS and TXT files, FAQs, free text, spreadsheets, and question-and-answer pairs. A visual Flow Editor defines conversation stages and plain-language conditions. Chatbots support website and live chat, voice conversations, phone connections, WhatsApp Business, and email drafts through Email Copilot. ChatLab supports more than 80 languages with automatic language detection and can connect to e-commerce and hotel systems. Integrations include Shopify, WooCommerce, WordPress, Freshdesk, WhatsApp Business, and others. The Free plan costs nothing and includes 100 message credits, an estimated 20 conversations, one chatbot, one administrator, and 50 training links; inactive free bots are deleted after 10 days. Paid plans start at $18 a month with a 7-day trial.
Who it suits
ChatLab suits businesses that need trained customer-service chatbots across websites, messaging, voice, phone, or email. Its integrations, team permissions, APIs, and multilingual support fit organizations managing multiple channels.
What it does well
- Trains on websites and business files
- Supports more than 80 languages
- Offers visual conversation flows
- Connects to e-commerce platforms
- Includes human handoff
What to know first
- Free bots are deleted after 10 days inactive
- Free plan includes one chatbot
- Free plan has 100 message credits
- Paid plans start at 18.00 USD monthly
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | monthly · 100 message credits · 1,000,000 training characters/bot · 1 chatbot · 1 Administrator User · 50 training links | Free |
| Basic | monthly · 2,400 message credits · 11,000,000 training characters/bot · 2 chatbots · 2 Administrator Users · Unlimited training links · 48-hour email support | $18 a month |
| Standard | monthly · 11,000 message credits · 15,000,000 training characters/bot · 5 chatbots · 5 Administrator Users · Unlimited training links · 24-hour email support · 30-minute onboarding support · 1 Email Copilot account | $95 a month |
| Premium | monthly · 50,000 message credits · 15,000,000 training characters/bot · 25 chatbots · 25 Administrator Users · Unlimited training links · 24-hour email support · 60-minute onboarding support · 30-minute monthly support calls · 5 Email Copilot accounts · 1 voice phone slot | $360 a month |
As chatlab.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Verdict
ChatLab combines business-data training, visual flows, multilingual conversations, and many deployment channels. The free plan is limited, while paid tiers add capacity, support, and onboarding from $18 a month.
Facts from ChatLab's own pages
- AI bot generation
- Yes · chatlab.com, 21 Sept 2026
- Annual billing
- Annual billing gives 2 months free. · chatlab.com, 28 Sept 2026
- Channels
- The product includes website chat, live chat, voice conversations, phone connections, WhatsApp Business, and Email Copilot. · chatlab.com, 28 Sept 2026
- Chatbot sharing
- Basic and higher plans can share chatbots with teams and customers. · chatlab.com, 28 Sept 2026
- Company location
- ChatLab sp. z o.o. is located in Kraków, Poland. · chatlab.com, 28 Sept 2026
- Compliance
- ChatLab states that data is encrypted at rest and in transit, offers a data processing agreement and public subprocessor list, and provides GDPR controls. · chatlab.com, 28 Sept 2026
- Custom APIs
- Its AI Actions editor can connect to backend systems exposed through API endpoints, and ChatLab offers Talk, Management, and Frontend Widget APIs. · chatlab.com, 28 Sept 2026
- Business adoption
- ChatLab says it is used by more than 500 businesses every month. · chatlab.com, 28 Sept 2026
- Deployment
- Chatbots can be embedded through HTML, WordPress, Wix, Webflow, PrestaShop, Shopify, WooCommerce, Abicart, and CS-Cart, or connected to messaging channels. · chatlab.com, 28 Sept 2026
- Deployment channels
- multichannel · chatlab.com, 21 Sept 2026
- Device support
- ChatLab works on mobiles, tablets, and desktops through a responsive interface. · chatlab.com, 28 Sept 2026
- Free plan
- Yes · chatlab.com, 21 Sept 2026
- Free conversations
- The Free plan includes an estimated 20 conversations. · chatlab.com, 28 Sept 2026
- Free-plan limit
- Free bots are deleted after 10 days of inactivity. · chatlab.com, 28 Sept 2026
- Free plan limits
- Free includes 1 chatbot, 1 administrator user, and 50 training links. · chatlab.com, 28 Sept 2026
- Free message credits
- The Free plan includes 100 message credits. · chatlab.com, 28 Sept 2026
- GDPR compliance
- ChatLab is built for GDPR and provides data processing documentation. · chatlab.com, 28 Sept 2026
- Headquarters
- Kraków, Poland · chatlab.com, 28 Sept 2026
- Human handoff
- Handover includes the whole conversation so customers do not repeat themselves. · chatlab.com, 28 Sept 2026
- Available integrations
- Integrations include Shopify, WooCommerce, WordPress, Freshdesk, and WhatsApp Business. · chatlab.com, 28 Sept 2026
- Knowledge-base answers
- Yes · chatlab.com, 21 Sept 2026
- Knowledge sources
- Agents can learn from websites, documents, FAQs, PDFs, spreadsheets, and other sources. · chatlab.com, 28 Sept 2026
- Languages
- ChatLab supports more than 80 languages and automatically detects the conversation language. · chatlab.com, 28 Sept 2026
- Privacy
- ChatLab says customer data is not used to train AI models, while data sent to AI providers is processed through APIs and typically retained for up to 30 days depending on the provider. · chatlab.com, 28 Sept 2026
Where ChatLab stands on Freedom251
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