Help.center
What Help.center is
Help.center is a public-facing knowledge base with AI search, an AI chatbot, and a shared inbox for customer conversations. Teams can publish on a company.help.center address or use a custom domain; the knowledge base is described as mobile and SEO friendly. Its AI can learn from help articles, custom FAQ pairs, and connected websites. The chatbot locates relevant articles, summarizes them into answers, and can send unanswered questions to email support. The shared inbox supports ticket replies, teammate assignment, and issue resolution. Existing articles can be imported from Intercom, Crisp, Zendesk, and Freshdesk in one click. Help.center also lists content analytics, an API, and a Slack integration for ticket and discussion notifications. It is available on the web and through an API. The Free plan costs nothing and includes 50 answers monthly. Business costs $19 a month per seat for 500 answers; Unlimited costs $99 a month for the whole team and includes 2,500 answers.
Who it suits
Help.center suits teams publishing public support content that want AI answers, a shared inbox, custom-domain publishing, and analytics. Its API and agent skill also suit teams connecting help content with coding assistants.
What it does well
- Public knowledge base publishing
- Custom domain support
- AI learns from connected websites
- One-click article imports
- Shared inbox assigns and resolves tickets
What to know first
- Free plan allows 50 answers monthly
- Business is billed per seat
- Over-limit AI answers cost $0.01 each
- AI providers may process data outside EU
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | per seat / month · 500 answers/mo; AI usage after the limit is charged at $0.01 per answer | $19 a month |
| Unlimited | for entire team · 2500 answers/mo; AI usage after the limit is charged at $0.01 per answer; fixed, no per-agent charges | $99 a month |
| Free | 50 answers/mo | On request |
As help.center lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Help.center combines public documentation, AI assistance, and ticket handling with free and paid plans. Teams should compare answer allowances, billing basis, and the stated data-processing terms before choosing a tier.
Facts from Help.center's own pages
- Agent skill
- The Help.center Agent Skill lets AI coding assistants create, update, and publish help articles using an API key, and lists compatibility with Claude Code, Codex, and Agent Skills tools. · help.center, 11 Oct 2026
- AI chat
- The chatbot finds relevant help articles, summarizes them into an answer, and can hand unanswered questions to email support. · help.center, 11 Oct 2026
- AI knowledge sources
- The AI learns from help articles, custom FAQ pairs, and connected websites. · help.center, 11 Oct 2026
- Publishing audience
- public · help.center, 20 Sept 2026
- Company
- Help.center appears in micro.company’s portfolio as a product for providing customer support using AI. · micro.company, 11 Oct 2026
- Content analytics
- Yes · help.center, 20 Sept 2026
- Custom domain
- Yes · help.center, 20 Sept 2026
- Data location
- The company says its servers and databases are hosted by AWS in the EU, while AI providers such as OpenAI may process data outside the EU when AI features are used. · help.center, 11 Oct 2026
- Free plan
- Yes · help.center, 20 Sept 2026
- Imports
- The site says existing help articles can be imported from Intercom, Crisp, Zendesk, and Freshdesk in one click. · help.center, 11 Oct 2026
- Inbox
- The team inbox supports replying to tickets, assigning them to teammates, and resolving customer issues. · help.center, 11 Oct 2026
- Integrations
- The privacy policy describes a Slack integration that sends ticket, customer reply, and discussion update notifications. · help.center, 11 Oct 2026
- Knowledge base
- Customers can use a hosted company.help.center knowledge base or a custom domain, and the knowledge base is described as mobile and SEO friendly. · help.center, 11 Oct 2026
- Plan limit
- The pricing page lists 50, 500, and 2500 AI answers per month for Free, Business, and Unlimited respectively, with over-limit usage charged at $0.01 per answer. · help.center, 11 Oct 2026
- Product
- Help.center is an AI-powered knowledge base with AI search, an AI chatbot, and a shared inbox for customer conversations. · help.center, 11 Oct 2026
- Slack data security
- The privacy policy says Slack OAuth tokens are encrypted at rest and Slack message content is not stored for the integration. · help.center, 11 Oct 2026
- Support
- Help.center provides a support site with guides covering setup, AI, knowledge bases, inbox, billing, API, and analytics. · support.help.center, 11 Oct 2026
Where Help.center stands on Freedom251
- Faq Bots#6 of 27
- Knowledge base software#45 of 138