Convo360
What Convo360 is
Convo360 is a web and API platform from A Plus Solution for building AI agents that handle voice calls and chats across WhatsApp and other channels. It supports lead qualification, appointment booking, AI bot generation, knowledge-base answers, and handoff to a human. A visual drag-and-drop builder combines buttons, menus, AI replies, and integrations for call and chat flows. Users can select OpenAI, Claude, or Gemini for each agent and connect their own API keys. Voice cloning uses a one- to two-minute recording to reproduce a voice, tone, and accent. Calls and chats are transcribed and searchable, with metrics for conversions, minutes, and success rate. Listed channels include WhatsApp, Instagram, Messenger, web chat, Telegram, SMS, email, RCS, Slack, Teams, WeChat, LINE, Viber, and Discord. The maker lists encrypted provider credentials, audited activity, nightly backups, data export, consent and opt-out controls, and WhatsApp and phone support Monday–Saturday, 10 am–7 pm IST. The service is built in India.
Who it suits
Convo360 suits businesses in e-commerce, retail, clinics, education, restaurants, travel, logistics, and professional services. It is aimed at teams needing multichannel agents, visual flow design, model choice, analytics, and human handoff.
What it does well
- Visual drag-and-drop flow builder
- Voice and chat agents across many channels
- Human handoff is supported
- Searchable transcripts and conversion metrics
- Data export and consent controls
What to know first
- Paid prices exclude 18% GST
- Third-party usage is billed separately
- Free plan lasts 14 days
- Provider API keys are required for chosen models
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 1 workspace to try · 14-day trial, all unlocked · bring your own AI keys | Free |
| Pro | Monthly; GST (18%) extra · 3 workspaces · AI voice calls · all integrations and connectors | ₹2,999 a month |
| Support Desk add-on | Monthly on top of plan; GST (18%) extra · Tickets from WhatsApp, Instagram, website chat, SMS, Telegram and email · SLA timers, escalation, CSAT and support dashboard | ₹2,999 a month |
| Business | Monthly; GST (18%) extra · Unlimited workspaces · REST API and appointments · unlimited team seats | ₹7,999 a month |
| Starter | Monthly; GST (18%) extra · 1 workspace · WhatsApp + Web chat · flows, knowledge base, CRM and forms | ₹999 a month |
As convo360.ai lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Convo360 combines visual conversation building, AI agents, voice and chat channels, analytics, and human escalation. Its workspace-based plans start at ₹999 a month, while AI, WhatsApp, and telephony providers bill their own usage without Convo360 markup.
Facts from Convo360's own pages
- AI bot generation
- Yes · convo360.ai, 21 Sept 2026
- AI models
- Users can choose OpenAI, Claude or Gemini per agent and connect their own API keys. · convo360.ai, 11 Oct 2026
- Analytics
- The platform transcribes and makes calls and chats searchable, with metrics including conversions, minutes and success rate. · convo360.ai, 11 Oct 2026
- Channels
- The site lists WhatsApp, Instagram, Messenger, web chat, Telegram, SMS, email, RCS, Slack, Teams, WeChat, LINE, Viber and Discord among its channels. · convo360.ai, 11 Oct 2026
- Company
- The site identifies Convo360 as powered by A Plus Solution and says it is built in India. · convo360.ai, 11 Oct 2026
- Compliance controls
- The product describes consent capture, STOP opt-outs, a do-not-disturb list and guardrails for WhatsApp templates and Indian calling and SMS rules. · convo360.ai, 11 Oct 2026
- Data export
- The product page says users can export account data at any time. · convo360.ai, 11 Oct 2026
- Deployment channels
- multichannel · convo360.ai, 21 Sept 2026
- Flow builder
- Its visual drag-and-drop flow builder supports buttons, menus, AI replies and integrations for calls and chat. · convo360.ai, 11 Oct 2026
- Free plan
- No · convo360.ai, 21 Sept 2026
- Human handoff
- Yes · convo360.ai, 21 Sept 2026
- Integrations
- The product page lists provider connections including Meta, Plivo, Twilio, Exotel, SIP, OpenAI, Gemini, Anthropic, Sarvam, Smallest.ai, ElevenLabs, Razorpay and Stripe. · convo360.ai, 11 Oct 2026
- Intended users
- The maker presents the product for businesses including e-commerce, retail, clinics, education, restaurants, travel, logistics and professional services. · convo360.ai, 11 Oct 2026
- Knowledge-base answers
- Yes · convo360.ai, 21 Sept 2026
- Product
- Convo360 provides AI agents for voice calls and chat across WhatsApp and other channels, including lead qualification and appointment booking. · convo360.ai, 11 Oct 2026
- Security
- The maker says provider credentials are encrypted at rest, account activity is audited, and the database and uploaded media are backed up nightly. · convo360.ai, 11 Oct 2026
- Support
- The site lists WhatsApp and phone support Monday–Saturday, 10 am–7 pm IST. · convo360.ai, 11 Oct 2026
- Third-party costs
- AI, WhatsApp/Meta and telephony usage are billed directly by those providers; Convo360 says it adds no markup. · convo360.ai, 11 Oct 2026
- Visual flow builder
- Yes · convo360.ai, 21 Sept 2026
- Voice cloning
- The site says users can record 1–2 minutes for AI to clone their voice, tone and accent. · convo360.ai, 11 Oct 2026
Where Convo360 stands on Freedom251
- Chatbot Builders#55 of 257