Agentency
What Agentency is
Agentency is a no-code platform for building AI chatbots from a business website, documents and FAQs. Replies can include source references, and agents can hand conversations to people when needed. They can also check stock, book appointments, create support tickets, qualify leads and track orders. Deployment covers a website widget, shareable chat link and messaging channels including WhatsApp, Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat and SMS. Integrations listed include Shopify, WooCommerce, WordPress, custom APIs, Zapier and Agentency’s API. The dashboard reports resolution and handoff rates, customer feedback and unanswered questions. Agentency describes retrieval that combines keyword and meaning-based search with reranking, with abstention when confidence is low. It says agents answer in more than 90 languages. The Free plan costs nothing, billed Free forever, and includes 50 messages per month, one agent, 400 KB of knowledge and one custom instruction. Paid plans start at 15.17/mo (annual), with listed monthly tiers from $19 a month.
Who it suits
It suits businesses handling support, sales, bookings or ecommerce conversations across several channels. Clinics, hotels, schools and government teams are among the named audiences.
What it does well
- No-code chatbot trained on business content
- Human handoff and automated business actions
- Website, chat-link and messaging-channel deployment
- Answers in more than 90 languages
- Free plan available
What to know first
- Free plan allows 50 messages monthly
- Free plan includes one AI agent
- Paid plans add recurring costs
- Knowledge capacity is limited on Free
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Free forever · 50 messages / month · 1 AI agent · 400 KB knowledge · 1 custom instruction · public chat link | Free |
| Starter | Billed $182 per year Save 20% · 500 messages / month · 2 AI agents · 10 MB knowledge · 3 instructions + 3 automated actions · website widget + WhatsApp, Telegram, Messenger | $15.17 a month |
| Pro | Billed $2,390 per year Save 20% · 15,000 messages / month · 10 AI agents · 40 MB knowledge · 12 instructions + 12 automated actions · all channels & integrations | $199.17 a month |
| Agency | Billed $4,790 per year Save 20% · 50,000 messages / month · 30 AI agents · 60 MB knowledge per agent · 20 instructions + 20 automated actions · white-label options | $399.17 a month |
| Standard | Billed $950 per year Save 20% · 4,000 messages / month · 5 AI agents · 20 MB knowledge · 8 instructions + 8 automated actions · all channels & integrations | $79.17 a month |
As agentency.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Agentency combines knowledge-based answers, multichannel delivery and handoff to staff. Its free tier supports a small deployment, while larger teams can choose plans with higher message, agent and automation limits.
Facts from Agentency's own pages
- Actions
- Agents can check product stock, book appointments, create support tickets, qualify leads and track orders. · agentency.com, 11 Oct 2026
- Analytics
- The dashboard tracks resolution and handoff rates, customer feedback and questions the agent could not answer. · agentency.com, 11 Oct 2026
- Channels
- Supported messaging channels listed include WhatsApp, Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat and SMS, alongside a website widget and shareable chat link. · agentency.com, 11 Oct 2026
- Data deletion
- The maker says removing a knowledge source removes it from the agent immediately and customer records can be scrubbed on request. · agentency.com, 11 Oct 2026
- Deployment channels
- multichannel · agentency.com, 22 Sept 2026
- Free plan
- Yes · agentency.com, 22 Sept 2026
- Human handoff
- Yes · agentency.com, 22 Sept 2026
- Integrations
- Named integrations include Shopify, WooCommerce, WordPress and custom API; the site also says workflows can connect through Zapier and its API. · agentency.com, 11 Oct 2026
- Knowledge-base answers
- Yes · agentency.com, 22 Sept 2026
- Knowledge retrieval
- The product describes two-stage retrieval combining keyword and meaning-based search with a reranker, and says agents can abstain when confidence is low. · agentency.com, 11 Oct 2026
- Languages
- Agentency says it answers in more than 90 languages, detected per message. · agentency.com, 11 Oct 2026
- Included conversations
- 500 · agentency.com, 22 Sept 2026
- Plan limits
- The pricing comparison lists one included teammate on Free, with 3, 5, 10 and 25 included on Starter, Standard, Pro and Agency respectively; all plans have no per-seat fees. · agentency.com, 11 Oct 2026
- Product
- Agentency builds no-code AI chatbots trained on a business’s website, documents and FAQs, with source references behind replies. · agentency.com, 11 Oct 2026
- Security
- The maker says traffic is encrypted in transit, workspaces are isolated, accounts support two-factor authentication and scoped API keys, and customer data is not sold. · agentency.com, 11 Oct 2026
- Paid from
- 15.17 · agentency.com, 22 Sept 2026
- Support
- The website says its team usually replies to email questions within one business day. · agentency.com, 11 Oct 2026
- Who it is for
- The maker presents Agentency for businesses handling customer support, sales, bookings and ecommerce conversations, and names clinics, hotels, schools and government teams among its audiences. · agentency.com, 11 Oct 2026
Where Agentency stands on Freedom251
- Chatbot Builders#57 of 257