NexChat
by NexChat
What NexChat is
NexChat is a web and API service from NexChat in Melbourne, Victoria, Australia, providing customer-facing AI agents for support, sales, and product guidance. Agents can learn from business data, documents, websites, and custom question-and-answer pairs. They provide context-aware replies in multi-turn conversations and can resolve tickets automatically. When the knowledge base lacks an answer, agents can search the web. NexChat supports a website chat widget, email integration, social media support, and mobile-responsive design, with human handoff that keeps conversation context. Its analytics cover conversations, customer sentiment, performance metrics, and usage reports. Google API integrations can import selected Google Sheets data using read-only access. The service lists policy-aware guardrails, team permissions, encryption in transit and at rest, access controls, audits, and monitoring. A free plan is available, while message limits stop agent responses until the next billing cycle or an upgrade.
Who it suits
NexChat suits business owners, marketers, and agency leaders seeking AI support, sales, or product-guidance agents across web and other channels. It also fits teams that need analytics and human handoff.
What it does well
- Free plan with 500 monthly message credits
- Training from documents, websites, and business data
- Human handoff keeps conversation context
- Web, email, and social channel support
- Conversation and sentiment analytics included
What to know first
- Responses stop when the plan message limit is reached
- Free plan limits agents, searches, and training links
- Plans use different currencies
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | $10 / mo · 2,500 message credits/month · 1 AI agent · 500 web searches/month · 5 AI Actions per agent · 40 MB per agent · integrations · API access · unlimited training links · basic analytics | $10 a month |
| Pro | $19 / mo · 5,000 message credits/month · 2 AI agents · unlimited web searches · 10 AI Actions per agent · advanced analytics | A$19 a month |
| Elite | $49 / mo · 20,000 message credits/month · 3 AI agents · unlimited web searches · 15 AI Actions per agent · advanced analytics | $49 a month |
| Free | $0 / mo · 500 message credits/month · 1 AI agent · 50 web searches/month · unlimited website embeds · 10 training links | On request |
As nexchat.co lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
NexChat combines trained AI agents, multichannel conversations, web search, analytics, and human escalation. Its free plan provides a starting point, while paid tiers increase credits, agents, searches, and analytics.
Facts from NexChat's own pages
- Agent training
- Agents can be trained on business data, documents, websites, and custom question and answer pairs. · nexchat.co, 12 Oct 2026
- Analytics
- NexChat lists conversation analytics, customer sentiment tracking, performance metrics, and usage reports. · nexchat.co, 12 Oct 2026
- Audience
- The pricing page describes the product as suited to business owners, marketers, and agency leaders. · nexchat.co, 12 Oct 2026
- Channels
- The feature page lists a website chat widget, email integration, social media support, and mobile responsive design. · nexchat.co, 12 Oct 2026
- Chat features
- The feature page lists context aware responses, multi turn conversations, and automated ticket resolution. · nexchat.co, 12 Oct 2026
- Deployment channels
- multichannel · nexchat.co, 21 Sept 2026
- Free plan
- Yes · nexchat.co, 21 Sept 2026
- Headquarters
- Melbourne, Victoria, Australia · nexchat.co, 28 Sept 2026
- Human handoff
- Yes · nexchat.co, 21 Sept 2026
- Human oversight
- The homepage lists policy aware guardrails, team permissions, and human handoff with context intact. · nexchat.co, 12 Oct 2026
- Integrations
- NexChat says it integrates with Google APIs and can import selected data from Google Sheets using read only access. · nexchat.co, 12 Oct 2026
- Knowledge-base answers
- Yes · nexchat.co, 21 Sept 2026
- Privacy and security
- The privacy policy describes encryption in transit and at rest, authentication and access controls, regular security audits, and monitoring. · nexchat.co, 12 Oct 2026
- Privacy jurisdiction
- NexChat says it operates in compliance with Australia's Privacy Act 1988 and the Australian Privacy Principles. · nexchat.co, 12 Oct 2026
- Product
- NexChat provides customer facing AI agents for support, sales, and product guidance. · nexchat.co, 12 Oct 2026
- Support
- Customers can contact NexChat by email or use the support chat bubble on its contact page. · nexchat.co, 12 Oct 2026
- Usage limit
- The usage guide says agents stop responding when the plan message limit is reached until the next billing cycle or an upgrade. · nexchat.co, 12 Oct 2026
- Web search
- Agents can search the web for relevant information when the knowledge base does not have an answer. · nexchat.co, 12 Oct 2026
Where NexChat stands on Freedom251
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