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Best Customer Service Bug Reporting Software in 2026

This software helps customer service teams capture, track and review software problems. This list is for people comparing tools on a budget.

  1. 1

    Airbrake

    Free plan AndroidAPIiPhone+1

    Airbrake combines error context, deployment tracking, and performance monitoring for technical teams. Check monthly quotas and on-demand excess charges when choosing a plan.

    7.7 Free plan · paid from $17/mo (annual) · 30-day trial Visit site
  2. 2

    BugSnag

    Free plan AndroidAPIiPhone+5

    BugSnag combines error grouping, diagnostics, stability tracking, and performance monitoring across a broad range of platforms.

    7.5 Free plan · 14-day trial Visit site
  3. 3

    Bugsee

    Free plan AndroidiPhoneWeb

    Bugsee combines replay and diagnostic details to help trace app problems. Check device limits and retention against your needs; PRO starts at $99/mo billed annually.

    7.4 Free plan · paid from $99/mo (annual) · 30-day trial Visit site
  4. 4

    Embrace

    Free plan AndroidAPIExtension+2

    Embrace links mobile and web performance signals with user sessions and supports data forwarding through OpenTelemetry interfaces.

    7.4 Free plan · paid from $0.80 · 30-day trial Visit site
  5. 5

    Rollbar

    Free plan AndroidAPIiPhone+1

    Rollbar combines error monitoring, session replay, and release context, with tools for tracing problems and proposing code fixes.

    7.0 Free plan · paid from $9/mo · 14-day trial Visit site
  6. 6

    Sentry Continuous Profiling

    Free plan AndroidAPIExtension+6

    Sentry offers continuous backend profiling alongside UI profiling for mobile and browser applications. Teams should account for the performance-monitoring prerequisite and profile-hour billing model.

    6.7 Free plan · paid from $26/mo Visit site
  7. 7

    BugHerd

    by BugHerd
    Free trial APIExtensionWeb

    BugHerd brings client feedback, page context and task tracking together, with options for design files and text edits. Consider its paid plans and member limits when choosing it for a team.

    6.4 From $42/mo (annual) · 14-day trial Visit site
  8. 8

    Firebase Crashlytics

    by Google
    Free plan iPhoneAndroid
    6.3 Free plan Visit site
  9. 9

    Raygun Application Performance Monitoring

    Free trial AndroidiPhoneLinux+2

    Choose Raygun APM if your team needs server-side trace detail alongside user-experience monitoring and prioritized performance issues.

    6.0 From $80/mo (annual) · 14-day trial Visit site
  10. 10

    Jam

    by Jam
    Free plan
    5.9 Visit site
  11. 11

    Marker.io

    Free trial ExtensionWeb

    Marker.io gathers visual feedback with technical context and can route reports through listed integrations.

    5.8 From $39/mo (annual) · 15-day trial Visit site
  12. 12

    Luciq

    Paid AndroidAPIiPhone

    Luciq combines mobile session observability with issue analysis and automated release actions.

    5.5 Pricing on request Visit site
  13. 13

    Shake

    by Shake
    Free plan
    5.5 Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial periods, pricing models and supported platforms. Check whether a tool runs on Android, web, iOS, an API, an extension or Windows. If reading or changing code matters, review the licence terms.

Questions

What pricing models are listed?

The list includes free, freemium and paid pricing models.

Which listed tools have a free plan?

Airbrake, BugSnag, Embrace, Firebase Crashlytics, Rollbar and Sentry Continuous Profiling are examples with free plans.

Which tools offer a 30-day trial?

Thirty-day trial periods are listed for Airbrake, Bugsee and Embrace.

Which tools list a 14-day trial?

BugSnag, Raygun Application Performance Monitoring and Rollbar list 14-day trials.

What if a tool does not show a starting price?

For Luciq, pricing is provided on request instead of as a starting figure.

Which platforms can these tools support?

Supported platforms represented here are Android, web, iOS, API, extension and Windows.

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