Hay.chat
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Solo | Billed monthly · 500 resolutions included · € 0.25 per additional resolution · All core features · Email support | €50 a month |
| Starter | Billed monthly · 2,000 resolutions included · € 0.20 per additional resolution · All core features · Priority support | €135 a month |
| Growth | Billed monthly · 20,000 resolutions included · € 0.15 per additional resolution · All core features · Priority support | €725 a month |
| Enterprise | Billed monthly · 100,000 resolutions included · € 0.10 per additional resolution · All features · Dedicated success manager | €2,725 a month |
As hay.chat lists them, read 12 Oct 2026. The maker's own page has the final word.
Facts from Hay.chat's own pages
- Actions
- It can process refunds, check order status and inventory, create tickets, read ticket history, and update ticket status. · hay.chat, 12 Oct 2026
- Data residency
- Hay says its hosted service is hosted in Europe and invites customers needing a different region to contact the company. · hay.chat, 12 Oct 2026
- Data retention
- The DPA states default retention of end-user conversations until 90 days of inactivity, LLM usage logs up to 90 days, and audit/security logs up to 7 years. · hay.chat, 12 Oct 2026
- Deployment channels
- multichannel · hay.chat, 22 Sept 2026
- Free plan
- No · hay.chat, 22 Sept 2026
- Human handoff
- Yes · hay.chat, 22 Sept 2026
- Human oversight
- Hay supports human-in-the-loop handling and escalation of complex issues to a human team with conversation context. · hay.chat, 12 Oct 2026
- Integrations
- The integrations page lists Web Chat, HubSpot, Magento, Shopify, Stripe, WooCommerce, and Zendesk as available; several other listed integrations are marked coming soon. · hay.chat, 12 Oct 2026
- Intended customers
- The pricing page describes Solo as suited to small stores or teams starting with AI support, Starter to growing teams handling 1,000–5,000 tickets monthly, and Growth to established high-volume teams. · hay.chat, 12 Oct 2026
- Knowledge-base answers
- Yes · hay.chat, 22 Sept 2026
- Knowledge setup
- Teams can upload support documentation, FAQs, and process guides to train the agent. · hay.chat, 12 Oct 2026
- Included conversations
- 500 · hay.chat, 22 Sept 2026
- Playbooks
- Teams describe support instructions in plain language and invoke connected tools by typing @ in the Playbook editor. · hay.chat, 12 Oct 2026
- Product
- Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions. · hay.chat, 12 Oct 2026
- Security
- The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures. · hay.chat, 12 Oct 2026
- Support
- The Solo plan includes email support, Starter and Growth include priority support, and Enterprise includes a dedicated success manager. · hay.chat, 12 Oct 2026
- Trial
- The site offers a 30-day free trial and says no credit card is required. · hay.chat, 12 Oct 2026
- Visual flow builder
- No · hay.chat, 22 Sept 2026
Where Hay.chat stands on Freedom251
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