Open
Open is ranked #18 of 24 in customer service automation software on Freedom251. It runs on Web. There is no free plan. Paid plans start at $0.75/mo.
Open plans and pricing
All plansAI Resolutions $0.75/mo Volume-based rate of $0.75–$0.90 per resolution; higher monthly volume lowers the rate. End-to-end AI resolution across channels · Human-escalated tickets are free · Unlimited agent seats · No setup, per-seat or per-message fees open.cx · 24 Sept 2026
Compared on customer service automation software
- Free plan
- No
- AI service agent
- Yes
- Automated routing
- Yes
- Workflow automation
- Yes
- Supported channels
- voice, chat, email, WhatsApp, SMS, Slack, Teams, social
- Knowledge sources
- help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases
- Human handoff
- Yes
