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Open
What Open is
Open is a web-based AI service agent for customer support, with tools for resolving requests across voice, chat, email, WhatsApp, SMS, Slack, Teams, and social channels. It can route requests automatically and automate workflows, and it supports handing a conversation to a human when needed. The service can use information from help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, and databases. Its AI Resolutions plan charges a volume-based rate of $0.75–$0.90 per resolution, with higher monthly volume lowering the rate. The listed starting price is $0.75 per month. Human-escalated tickets are free, and the plan includes unlimited agent seats with no setup, per-seat, or per-message fees. Enterprise volume is offered above 100,000 resolutions per month, though no price is provided for that plan. Open is paid, has a 30-day trial, and runs on the web. The company was founded in 2024 and is headquartered in San Francisco, USA.
Who it suits
Open suits support teams that want an AI service agent across several communication channels, with automated routing and workflows. It may also suit teams that need a human handoff option and knowledge drawn from sources such as help centers, documents, and connected services.
What it does well
- Supports voice, chat, email, messaging, collaboration, and social channels.
- Automates routing and workflows.
- Can use a broad range of knowledge sources.
- Human-escalated tickets are free on AI Resolutions.
- Unlimited agent seats without setup or per-seat fees.
What to know first
- There is no free plan.
- AI Resolutions pricing varies by resolution volume.
- Enterprise volume pricing is not provided.
Limits
The AI Resolutions rate is $0.75–$0.90 per resolution, with higher monthly volume lowering the rate. Enterprise volume applies above 100,000 resolutions per month; its price is not provided.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Resolutions | Volume-based rate of $0.75–$0.90 per resolution; higher monthly volume lowers the rate. · End-to-end AI resolution across channels · Human-escalated tickets are free · Unlimited agent seats · No setup, per-seat or per-message fees | $0.75 a month |
| Enterprise volume | Above 100,000 resolutions/month | On request |
As open.cx lists them, read 24 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.open.cx/.
- Start with the 30-day trial.
- Use the web service for support across its listed channels.
- Choose AI Resolutions, or consider Enterprise volume above 100,000 resolutions per month.
Verdict
Choose Open if your support operation needs an AI service agent across multiple channels and you want human handoff, routing, and workflow automation. Look elsewhere if you need a free plan or a fixed price that does not vary with resolution volume.
Questions
How much does Open cost?
The listed starting price is $0.75 per month. AI Resolutions uses a volume-based rate of $0.75–$0.90 per resolution, with higher monthly volume lowering the rate.
Is there a free plan?
No. Open is paid, and a 30-day trial is listed.
Which channels does Open support?
Supported channels are voice, chat, email, WhatsApp, SMS, Slack, Teams, and social.
What does AI Resolutions include?
It provides end-to-end AI resolution across channels, unlimited agent seats, and no setup, per-seat, or per-message fees. Human-escalated tickets are free.
What is Enterprise volume?
It is the plan for usage above 100,000 resolutions per month. No price is provided for it.
Where is Open based?
Open is headquartered in San Francisco, USA, and was founded in 2024.
Facts from Open's own pages
Where Open stands on Freedom251
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