Side by side

Open vs Zowie

Both stand on customer service automation software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Open

Paid Web

Choose Open if your support operation needs an AI service agent across multiple channels and you want human handoff, routing, and workflow automation. Look elsewhere if you need a free plan or a fixed price that does not vary with resolution volume.

Visit Open

Zowie

Paid AndroidAPIiPhone+2

Zowie combines agent creation and orchestration with monitoring and multiple deployment options. Prospective buyers must book a demo, and fees are set in an Order Form.

Visit Zowie

The facts

	Open	Zowie
Free plan	No	Not published
Open source	Not published	Not published
Runs on	Web	Android, API, iPhone, Self-hosted, Web
Lowest paid plan	See the plans	Not published
Plans published	2	None
Maker	Not published	Not published
Website	open.cx	getzowie.com
On customer service automation software	#23 of 26	#19 of 26

Open: what it does well

Supports voice, chat, email, messaging, collaboration, and social channels.
Automates routing and workflows.
Can use a broad range of knowledge sources.
Human-escalated tickets are free on AI Resolutions.
Unlimited agent seats without setup or per-seat fees.

What to know first

There is no free plan.
AI Resolutions pricing varies by resolution volume.
Enterprise volume pricing is not provided.

Zowie: what it does well

Combines Flows, Playbooks, and Knowledge retrieval.
Supports voice, chat, apps, and contact centers.
Connects agents and human teams through REST API, A2A, or SDKs.
Offers managed cloud, private cloud, and on-premises deployment.
Supervisor scores conversations and Traces logs decisions.

What to know first

Pricing is set in an Order Form.
Email technical support is limited to weekdays, 9 a.m. to 5 p.m. Eastern, excluding U.S. federal holidays.
Air-gapped deployment is listed for on-premises deployment.

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