Freedom251 › Customer Service Automation Software
Luran
What Luran is
Luran is a web-based AI service agent for business conversations, with automated routing and workflow automation. It can use documents, FAQs, PDFs, policies, product notes, and URLs as knowledge sources. Customers can interact through a website chat widget or hosted business page, while teams can use the Luran inbox and Channels feed. Human handoff is supported. Luran lists five plans: Trial, Lite, Professional, Growth, and Enterprise. Trial includes 2 knowledge sources, 10 MB storage, 200 conversations per month, 1 team member, 1 flow, and 100 automation executions monthly. Lite provides 20 sources, 50 MB, 2,000 conversations, 3 team members, 2 flows, and 500 executions. Professional includes 50 sources, 200 MB, 10,000 conversations, 10 team members, 10 flows, and 5,000 executions. Growth provides 100 sources, 500 MB, 25,000 conversations, 20 team members, 25 flows, and 25,000 executions. Enterprise has unlimited sources, storage, team members, and flows, with custom monthly automation executions.
Who it suits
Luran suits businesses handling customer conversations across a website chat widget or hosted business page, with teams that need routing, automation, and a person-to-person handoff. Its plan limits may help buyers identify a tier based on sources, conversations, team members, flows, and executions.
What it does well
- Supports human handoff to a person.
- Uses documents, FAQs, PDFs, policies, notes, and URLs.
- Offers website chat and a hosted business page.
- Enterprise includes unlimited sources, storage, members, and flows.
What to know first
- There is no free plan.
- Trial allows one team member and one flow.
Limits
Trial is limited to 2 knowledge sources, 10 MB of storage, 200 conversations per month, 1 team member, 1 flow, and 100 automation executions per month. Higher tiers raise these allowances; Enterprise makes sources, storage, team members, and flows unlimited, with custom automation executions.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Trial | 2 knowledge sources · 10 MB storage · 200 conversations/month · 1 team member · 1 flow · 100 automation executions/month | On request |
| Lite | 20 knowledge sources · 50 MB storage · 2,000 conversations/month · 3 team members · 2 flows · 500 automation executions/month | On request |
| Professional | 50 knowledge sources · 200 MB storage · 10,000 conversations/month · 10 team members · 10 flows · 5,000 automation executions/month | On request |
| Growth | 100 knowledge sources · 500 MB storage · 25,000 conversations/month · 20 team members · 25 flows · 25,000 automation executions/month | On request |
| Enterprise | Unlimited knowledge sources · Unlimited storage · Unlimited team members · Unlimited flows · Custom automation executions/month | On request |
As luranai.com lists them, read 24 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Luran website.
- Choose a plan: Trial, Lite, Professional, Growth, or Enterprise.
- Add knowledge sources such as documents, FAQs, PDFs, policies, product notes, or URLs.
- Connect with customers through a website chat widget or hosted business page.
- Use the Luran inbox or Channels feed to work with conversations.
Verdict
Luran combines customer conversation channels with routing, workflow automation, and human handoff.
Questions
Does Luran have a free plan?
No. Luran has no free plan.
What platforms does Luran support?
Luran is available on the web.
What does the Trial plan include?
It includes 2 knowledge sources, 10 MB of storage, 200 conversations per month, 1 team member, 1 flow, and 100 monthly automation executions.
What can Luran use as knowledge sources?
It supports documents, FAQs, PDFs, policies, product notes, and URLs.
Which channels can customers and teams use?
Customers can use a website chat widget or hosted business page. Teams can use the Luran inbox and Channels feed.
Does Luran support human handoff?
Yes. Conversations can be handed off to a person.
Where Luran stands on Freedom251
- Customer Service Automation Software#24 of 26