TeamSupport
by TeamSupport
What TeamSupport is
TeamSupport is a paid customer-support platform with shared inboxes, service-level agreement management, help-center tools, customer portals and ticket automation. API access is available, and the listed platform is API. The product includes five agent seats. TeamSupport offers three annual-billing plans: Starter costs $45 a month, billed at $45/month annually, with a maximum of five users; Professional costs $65 a month, billed annually, for unlimited users; and Scale costs $85 a month, billed annually, also for unlimited users. There is no free plan. These tools cover shared ticket handling, SLA tracking, self-service content, customer access and automated ticket work. TeamSupport, the maker, was founded in 2008 and is headquartered in Dallas, Texas, United States. Buyers can use API access to connect the support platform with other systems, while the plan structure distinguishes the five-user Starter tier from the unlimited-user options.
Who it suits
It suits support teams needing shared ticket handling, SLA management, self-service resources and customer portals. Professional and Scale fit organizations requiring unlimited users.
What it does well
- Shared inbox for support teams
- SLA management included
- Help center and customer portal
- Ticket automation
- API access
What to know first
- No free plan
- Starter allows maximum five users
- Plans require annual billing
- Listed platform is API
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $45/month, billed annually · Maximum 5 users | $45 a month |
| Professional | $65/month, billed annually · Unlimited users | $65 a month |
| Scale | $85/month, billed annually · Unlimited users | $85 a month |
As teamsupport.com lists them, read 25 Sept 2026. The maker's own page has the final word.
Verdict
TeamSupport brings core customer-support workflows into one paid service, with automation and customer-facing resources. The main plan choice is between Starter’s five-user cap and unlimited-user Professional or Scale tiers.
Facts from TeamSupport's own pages
- Included agent seats
- 5 · teamsupport.com, 25 Sept 2026
- API access
- Yes · teamsupport.com, 25 Sept 2026
- Customer portal
- Yes · teamsupport.com, 25 Sept 2026
- Founded
- 2008 · teamsupport.com, 28 Sept 2026
- Free plan
- No · teamsupport.com, 25 Sept 2026
- Headquarters
- Dallas, Texas, United States · teamsupport.com, 28 Sept 2026
- Help center
- Yes · teamsupport.com, 25 Sept 2026
- Shared inbox
- Yes · teamsupport.com, 25 Sept 2026
- SLA management
- Yes · teamsupport.com, 25 Sept 2026
- Paid from
- 45 · teamsupport.com, 25 Sept 2026
- Ticket automation
- Yes · teamsupport.com, 25 Sept 2026
Where TeamSupport stands on Freedom251
- Support Bots#17 of 20
- Help desk software#86 of 101
- Customer Service - Midmarket Software#28 of 30
- Customer Self-Service Software#44 of 46
- Customer Service CRM Software#25 of 26
- Customer Support Software#28 of 29