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Ozonetel Cloud Contact Center
What Ozonetel Cloud Contact Center is
Ozonetel Cloud Contact Center is a cloud platform for customer interactions across voice, email, chat, and social channels. It preserves context across those conversations and offers skills-based or priority routing, business rules, automated callbacks, IVR, outbound dialing, call recording, and supervisor tools. AI functions include agent assist, automated quality audits, voice-of-customer analysis, transcription, and automatic call summaries. Reporting tracks more than 100 parameters through real-time dashboards and historical insights. Listed integrations include Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, with open APIs for custom CRM and ticketing connections. Ozonetel states HIPAA compliance, ISO 27001:2013 and ISO 20000-1:2018 certification, SAML/SCIM, role-based access, and a 99.99% uptime SLA that varies by region. Founded in 2007, it serves SMBs and large companies across several industries. Pricing is on request, with a 21-day trial.
Who it suits
It suits SMBs and larger organizations needing omnichannel contact-center operations, AI assistance, routing, and reporting. It is relevant to industries such as automotive, insurance, fintech, real estate, and BPO.
What it does well
- Supports voice and digital channels
- Includes AI agent assistance
- Offers skills-based routing
- Connects with listed CRM systems
- Provides a 21-day trial
What to know first
- Paid service with no free plan
- Pricing requires a request
- Uptime SLA varies by region
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CLOUDAGENT | Request pricing · Free setup and unlimited support on all plans · Advanced IVR · Multi campaigns · Call recordings · CRM integrations · Omnichannel routing · Real-time dashboards | On request |
| CA LITE | Request pricing · Free setup and unlimited support on all plans · Free DID number · Auto attendant · CRM integration · Click to call · Call reports | On request |
As ozonetel.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
Ozonetel Cloud Contact Center combines omnichannel engagement, routing, AI tools, integrations, and reporting in a cloud deployment. Its trial, certifications, and support offering can help evaluation, while pricing remains sales-led.
Facts from Ozonetel Cloud Contact Center's own pages
- AI features
- Its AI features include agent assist, automated quality audits, voice-of-customer analysis, call transcription, and automatic call summaries. · ozonetel.com, 7 Oct 2026
- Availability
- The trust page describes a 99.99% uptime SLA and says the SLA varies by region. · ozonetel.com, 7 Oct 2026
- Company history
- Ozonetel says it was founded in 2007. · ozonetel.com, 7 Oct 2026
- Founded
- 2007 · ozonetel.com, 28 Sept 2026
- Integrations
- The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems. · ozonetel.com, 7 Oct 2026
- Omnichannel
- The platform supports customer engagement across voice, email, chat, and social channels while maintaining context and conversational continuity. · ozonetel.com, 7 Oct 2026
- Product
- Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints. · ozonetel.com, 7 Oct 2026
- Reporting
- Ozonetel says its reports and analytics track more than 100 parameters through real-time dashboards and historical insights. · ozonetel.com, 7 Oct 2026
- Routing
- The product offers skills-based routing, priority routing, business rules, and automated callbacks. · ozonetel.com, 7 Oct 2026
- Security
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features. · ozonetel.com, 7 Oct 2026
- Support
- The pricing page says all plans include unlimited support and describes customer support as available 24 x 7. · ozonetel.com, 7 Oct 2026
- Use cases
- The company says its platform serves SMBs and large-scale companies, and its listed industries include automotive, insurance, fintech, real estate, and BPO. · ozonetel.com, 7 Oct 2026
Where Ozonetel Cloud Contact Center stands on Freedom251
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