No. 28of 39 ·Contact Center Software

Ozonetel Cloud Contact Center

Web · Android · iPhone · API

Freedom report

Two barsScore 5.1

Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Ozonetel Cloud Contact Center is ranked #28 of 39 in contact center software on Freedom251. It runs on Android, API, iOS, Web. A free trial is offered.

Ozonetel Cloud Contact Center plans and pricing

All plans

CLOUDAGENT Request pricing Free setup and unlimited support on all plans · Advanced IVR · Multi campaigns · Call recordings · CRM integrations · Omnichannel routing · Real-time dashboards ozonetel.com · 7 Oct 2026

CA LITE Request pricing Free setup and unlimited support on all plans · Free DID number · Auto attendant · CRM integration · Click to call · Call reports ozonetel.com · 7 Oct 2026

Compared on contact center software

Free plan: No
IVR: Yes
Deployment: cloud
Channel coverage: omnichannel
Outbound dialer: Yes
Call recording: Yes
Supervisor tools: Yes

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The record

Product: Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints.
Omnichannel: The platform supports customer engagement across voice, email, chat, and social channels while maintaining context and conversational continuity.
AI features: Its AI features include agent assist, automated quality audits, voice-of-customer analysis, call transcription, and automatic call summaries.
Routing: The product offers skills-based routing, priority routing, business rules, and automated callbacks.
Reporting: Ozonetel says its reports and analytics track more than 100 parameters through real-time dashboards and historical insights.
Integrations: The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems.
Security: Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features.
Availability: The trust page describes a 99.99% uptime SLA and says the SLA varies by region.
Support: The pricing page says all plans include unlimited support and describes customer support as available 24 x 7.
Use cases: The company says its platform serves SMBs and large-scale companies, and its listed industries include automotive, insurance, fintech, real estate, and BPO.
Company history: Ozonetel says it was founded in 2007.
Founded: 2007

Where it ranks on Freedom251

Best Contact Center Software in 2026#28 of 39

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Sources

ozonetel.com/cloud-contact-center-software/· checked 7 Oct 2026
ozonetel.com/cti-integrations/· checked 7 Oct 2026
ozonetel.com/trust/· checked 7 Oct 2026
ozonetel.com/pricing-asia/· checked 7 Oct 2026
ozonetel.com/about-us/· checked 7 Oct 2026