Chatdrill

What Chatdrill is

Chatdrill is a web-based customer conversation service with a website chatbot, live agent chat, visitor tracking and omnichannel channels. It offers a free tier and paid monthly plans. The Free plan costs nothing, is billed free forever, and includes one agent seat, 100 conversations per month, 30-day conversation history and one website. Starter costs $35 a month, billed monthly, with five agent seats and 2,000 conversations per month. Essentials costs $85 a month and includes 20 agent seats. Chatdrill lists 26 integrations. The service was founded in 2026 and is headquartered in Singapore. Its listed platform is web, with customer support interactions combining automated chatbot conversations and live-agent handling.

Who it suits

Chatdrill suits website teams that want chatbot and live-agent conversations, visitor tracking and multiple chat channels. The free plan fits small usage, while paid tiers add seats and conversation capacity.

Limits

The Free plan includes one agent seat, 100 conversations per month, 30-day conversation history, and one website. Starter includes five seats and 2,000 conversations per month; Essentials includes 20 seats, while Enterprise has unlimited seats.

Getting started

1. Open the Chatdrill website
2. Choose the Free, Starter, Essentials, or Enterprise plan
3. Access the service through the web
4. Select a plan with the required agent-seat allowance
5. Use the website chatbot and live agent chat channels

Verdict

Chatdrill offers a clear free entry point and paid tiers that expand seats and conversations. Teams should compare the free limits with their expected chat volume before upgrading.