Freedom251 › Support Analytics
Sympoq
by Sympoq
What Sympoq is
Sympoq is a freemium customer-support platform from Sympoq, a maker founded in 2007. It organizes requests through a shared inbox and ticket queues, with SLA management, a help center, ticket automation and a customer portal. API access is available, and the listed platform is api. The Free plan provides three agent seats, five ticket queues, one inbound email inbox, one scheduled action, up to 100 new tickets each month and 12 months of data retention. Team costs €49.00 per month, billed monthly, with five seats, ten queues, three inbound inboxes, five scheduled actions and 36 months of retention. Premium costs €89.00 per month and raises those allowances to 15 queues, five inboxes, ten scheduled actions and 48 months of retention, while keeping five seats. A 15-day trial is offered.
Who it suits
Sympoq suits support teams handling customer requests through shared inboxes and queues. It fits teams that need SLA controls, automation, a help center, portal access or APIs.
What it does well
- Shared inbox and ticket queues organize requests
- SLA management and ticket automation included
- Customer portal and help center available
- Free plan includes three agent seats
- 15-day trial offered
What to know first
- Free plan caps new tickets at 100 monthly
- Free tier has one inbound email inbox
- Free plan retains data for 12 months
- Paid plans start at €49.00 per month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | billed monthly · 3 agent seats · 5 ticket queues · 1 inbound email inbox · 1 scheduled action · 100 new tickets each month · 12 months data retention | Free |
| Team | billed monthly · 5 agent seats · 10 ticket queues · 3 inbound email inboxes · 5 scheduled actions · 36 months data retention | €49 a month |
| Premium | billed monthly · 5 agent seats · 15 ticket queues · 5 inbound email inboxes · 10 scheduled actions · 48 months data retention | €89 a month |
As sympoq.com lists them, read 21 Sept 2026. The maker's own page has the final word.
Verdict
Sympoq offers a capped free tier and paid plans with more queues, inboxes, scheduled actions and retention. Its support tooling spans intake, automation, customer access and API connectivity.
Facts from Sympoq's own pages
- Included agent seats
- 3 · sympoq.com, 21 Sept 2026
- API access
- Yes · sympoq.com, 21 Sept 2026
- Customer portal
- Yes · sympoq.com, 21 Sept 2026
- Founded
- 2007 · sympoq.com, 28 Sept 2026
- Free plan
- Yes · sympoq.com, 21 Sept 2026
- Help center
- Yes · sympoq.com, 21 Sept 2026
- Shared inbox
- Yes · sympoq.com, 21 Sept 2026
- SLA management
- Yes · sympoq.com, 21 Sept 2026
- Ticket automation
- Yes · sympoq.com, 21 Sept 2026
Where Sympoq stands on Freedom251
- Support Analytics#3 of 25
- Help desk software#44 of 101