Listen360

Listen360 is a customer experience platform for businesses managing many locations, especially franchises and operators in home services, fitness, wellness, or children’s services. It brings feedback, loyalty measurement, analytics, and reputation management together, but custom pricing and no dedicated mobile app make it less compelling for small or mobile-first teams.

Overview

Listen360 connects customer feedback with Net Promoter Score (NPS) measurement and tools for managing online reputation and local visibility. For a multi-location business, that breadth can link customer sentiment with review and listings work; it is a less focused choice if the need is only to run surveys.

Founded in 2008, Listen360 is made by a company headquartered in Denver, Colorado, at EverCommerce’s corporate headquarters. Its integrations include ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. The range speaks to several service-oriented industries, but buyers should confirm that the integrations fit their own software stack.

Key features

Feedback and analytics

The platform collects customer feedback and uses NPS to measure loyalty and satisfaction. Its AI analytics aim to turn responses into clear actions and identify growth drivers. That pairing gives operators both a way to track sentiment and a way to interpret it, though its usefulness depends on having feedback to analyze and teams able to act on the findings.

Reputation and visibility

Listen360 offers review management with strategic review requests, fake-review integrity checks, and market analysis. Social media tools and business listings features extend the product into visibility and SEO. These capabilities make the platform more relevant to brands responsible for local presence across many sites than to organizations seeking a feedback tool alone.

Workflows and support

Listen360 supports multichannel surveys, advanced respondent segmentation, CRM integrations, and follow-up workflows. Together, those options can help larger teams organize feedback and route follow-up across locations. The maker describes onboarding with step-by-step guidance, tailored training, and ongoing assistance, a useful commitment for a platform that may need to fit varied operations.

Pricing

Listen360 uses paid, custom pricing, priced per location or by request volume. There is no public price to compare against budgets, so prospective buyers need to request a quote and clarify which pricing basis applies to their operation. This model may suit organizations whose location count or feedback volume drives the scope, but it makes early cost comparisons harder.

There is one custom-pricing plan. No seat or survey quota, trial length, renewal term, or free-plan allowance is established, so those terms should be settled during the buying process. The plan is a better fit for larger operators prepared to scope a quote than for small teams looking for a published entry price.

Platforms

Listen360 is available on the web. It does not offer a mobile app, although some tools can be accessed on a device while on the go. That is a practical limitation for staff who need a dedicated app, even if occasional device access is sufficient for others.

Who it's for

The platform is tailored to large, multi-location businesses, including franchises and private equity-backed companies. Its stated industry focus includes home services, fitness, wellness, and children’s services. Businesses in those sectors that need feedback measurement alongside reputation and listings tools are the clearest fit; a single-location business or one seeking only survey collection may not need its broader scope.

Listen360 says it acts as a data processor for consumer feedback collected on clients’ behalf and as a data controller for client users. It also states that it complies with the EU-U.S. Data Privacy Framework and its UK extension. Organizations assessing privacy responsibilities should consider those roles in the context of their own requirements.

Pros and cons

• Pros: Feedback, NPS, AI analytics, review management, social tools, and business listings sit within one platform, which can serve operators coordinating customer experience and local visibility.
• Pros: CRM integrations, segmentation, multichannel surveys, and follow-up workflows support more structured feedback programs across locations.
• Pros: Integrations span software used in home services, fitness, wellness, healthcare, and children’s services, giving buyers in those sectors relevant options to check.
• Cons: Custom pricing by location or request volume requires a quote and makes the initial cost difficult to assess.
• Cons: There is no dedicated mobile app, which may frustrate teams that expect app-based access while working across sites.
• Cons: The product’s broad feature set may be unnecessary for buyers who need only surveys or a narrower feedback tool.

Alternatives

Consider Mention Me if referral experiences and customer acquisition or retention capabilities are a closer priority; its Essentials and Advanced plans use custom pricing, and it also has a free plan.

UserEvidence may suit a team looking for an evidence-focused tool with a permanent free plan that includes 500 evidence items, 100 MCP searches per month, and three team members. Choose Vocal Video instead when the goal is video collection: its free plan includes five published videos and one active video collection campaign, among other caps.

Duel offers a custom enterprise plan with pricing by request. LunchTable, SlapFive, and HYVE are other paid alternatives. Ambassify has quote-required plans tiered by employee count and supports Android, iOS, and web, making it worth considering for buyers who need those platforms.

Verdict

Listen360 is best for larger, multi-location operators that want to combine customer feedback and NPS with analytics, review management, and local visibility tools. Its integrated scope and industry-relevant integrations are the strongest reasons to choose it. Look elsewhere if you need a published price, a dedicated mobile app, or a more narrowly focused product.