No. 7 of 17 ·Customer Advocacy Software

Duel

Web · API

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Freedom report

No signalScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

Duel is ranked #7 of 17 in customer advocacy software on Freedom251. It runs on API, Web.

Duel plans and pricing

All plans

Custom enterprise plan Not published Pricing not displayed; request a personalized demo duel.tech · 4 Oct 2026

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The record

Product: Duel is a brand advocacy SaaS platform that helps companies activate customers, creators, and fans to turn word of mouth into a scalable growth channel.
Advocate groups: The platform supports programs for social creators, brand ambassadors, store associates, employees, and industry professionals.
Advocate portal: Brands can deliver programs through a customizable advocate portal with challenges and rewards such as experiences, product access, affiliate payments, vouchers, and co-creation opportunities.
Advocate scale: Duel says its platform can scale programs from 1,000 to 100,000 advocates.
Analytics: The platform provides more than 100 metrics in filterable, exportable dashboards.
UGC and rights: Duel collects and manages user-generated content, with AI moderation and tagging plus content rights management.
Social channels: The site lists TikTok, Instagram, YouTube, YouTube Shorts, Pinterest, Facebook, Trustpilot, and Bazaarvoice for social posting tracking; TikTok Shop is marked as coming soon.
Integrations: Duel's help center lists CRM integrations for Klaviyo, HubSpot, Dotdigital, Emarsys, Bloomreach, and Braze, with an open API for other connections.
Commerce integration: Duel offers a Shopify app for connecting a Shopify instance to its dashboard, including order attribution and product catalogue syncing.
Payments: The help center says automatic affiliate commission payouts can be sent to advocates' PayPal accounts; brands can also track commissions manually.
Security: Duel says it is ISO 27001 certified and GDPR compliant, with SOC 2 Type II listed as coming in Q4 2026.
Data handling: Duel says it isolates data by brand and will not use one brand's advocate data to train another brand's models.
Support and services: Duel describes its offering as including human strategic expertise and program support alongside its software platform.
Who it serves: Duel says it works with consumer brands across beauty, fashion, lifestyle, health, and ecommerce.

Where it ranks on Freedom251

Best Customer Advocacy Software in 2026#7 of 17

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Sources

duel.tech/about-us· checked 4 Oct 2026
duel.tech· checked 4 Oct 2026
duel.tech/duel-brand-advocacy-solution· checked 4 Oct 2026
info.duel.tech/help/crm-intergration· checked 4 Oct 2026
info.duel.tech/help/shopify-app· checked 4 Oct 2026
info.duel.tech/help/referrals-affiliates· checked 4 Oct 2026
duel.tech/book-your-demo-today· checked 4 Oct 2026