Mention Me

Overview

Mention Me is a referral and customer advocacy platform for ecommerce brands. It suits premium retailers with established marketing technology, satisfied customers and high monthly order volumes. Its referral attribution and analytics can support a substantial programme, but the free tier is sharply limited and paid plans require a quote.

Key features

Product Referral traces who shares products, what they recommend and whether those shares turn into sales. That makes it more useful for assessing acquisition than a tool that counts referral activity alone. Name Share also supports recommendations made in conversation: a friend can enter the referring customer’s name at checkout.

Cohort A/B testing and Propensity to Refer machine learning help tailor messages and actions to customer segments. The dashboard tracks referral revenue and new-customer average order value, with advocacy insights and optimisation tips. These capabilities are most valuable to teams with enough order volume and marketing capacity to act on the findings.

Referral links, codes and fraud controls support programme management. Reward options include unique checkout codes, coupon links, referral credit, discounts and competition entries. Integrations include Emarsys, Klaviyo, Attentive, Shopify, Trustpilot and Feefo; API and webhooks can connect other customer platforms.

Mention Me states that it is ISO 27001 certified and GDPR and PECR compliant, and encrypts data in transit and at rest. It says its AWS hosting uses a multi-zone data centre in Ireland, with annual third-party security audits and penetration tests every six months. The FAQ says a programme can launch in 30 days or less, depending on requirements and work involved. Support varies by package; clients can access an on-demand Client Success Manager for performance analysis and tailored recommendations.

Pricing

Mention Me offers a 60-day trial and custom pricing based on package, business objectives and forecast. Essentials, Advanced and Ultimate have no public prices. Essentials combines AI-powered, multi-channel referral experiences with customer acquisition and retention capabilities. Advanced adds first-party referral and advocacy data, marketing-stack integrations and advocacy network insights. Ultimate is aimed at multi-geography and multi-brand deployments, with advanced advocacy capabilities and flexible support arrangements. These tiers suit brands evaluating a managed programme, but quote-based pricing makes budget comparison less straightforward.

The Starter plan is free and provides unlimited shares and promotions, but only aggregated dashboard data. It offers neither product or referrer details nor integration in post-purchase referral programs, so it is a limited way to assess a programme rather than a full-featured operating plan. Essential is marked “Coming soon” and has no price stated; it retains unlimited shares and promotions, adds product and referrer details, but still has no post-purchase referral program integration. Custom platform pricing is also available by quote, tailored to business scale.

Platforms

Mention Me supports web and API access, with API and webhooks also available to connect customer platforms.

Who it's for

The FAQ positions Mention Me for premium ecommerce brands with satisfied customers, a mature martech stack and high monthly order volumes. Those attributes align with a platform built around segmentation, attribution and programme analytics. Smaller brands or teams seeking a low-cost, self-serve referral tool are less well served by quote-based paid tiers and the Starter plan’s aggregated data.

Pros and cons

• Pros: Product-level referral tracking connects shares and recommendations to sales, giving teams a stronger basis for evaluating acquisition.
• Pros: Cohort testing, customer segmentation and referral revenue analytics support ongoing programme optimisation.
• Pros: Integrations, API and webhooks provide routes into existing customer platforms.
• Cons: Paid plan prices are custom, so prospective customers cannot readily compare costs against a fixed budget.
• Cons: Starter’s aggregated dashboard omits product and referrer details and post-purchase program integration, limiting its usefulness for detailed analysis.
• Cons: Support depends on the package, so access to tailored assistance should be considered alongside the quote.

Alternatives

For a broader shortlist, compare Customer Advocacy Software, Referral Management Software and Referral Marketing Software.

UserEvidence is a better match for teams focused on customer evidence: its free plan includes 500 evidence items, 100 MCP searches per month and three team members, alongside classification and analytics tools. Vocal Video is worth considering for video collection campaigns; its free plan includes five published videos and 20 minutes of monthly video processing. Duel is another paid option with a custom enterprise plan and personalized demo.

Listen360 may suit businesses comparing a platform priced per location or by request volume. LunchTable is another paid option. SlapFive offers a free trial, while HYVE is another paid alternative. Ambassify is worth comparing for employee advocacy, with quote-based tiers organized by company size and apps for Android, iOS and web.

Verdict

Mention Me is a strong fit for established ecommerce brands that can use detailed referral attribution, segmentation and advocacy analytics to improve a high-volume programme. Its strongest reason to choose is the connection between customer recommendations and sales, supported by testing and integration options. Look elsewhere if fixed, transparent pricing, a richer free tier or consistent support across packages matters more.