Alchemer

Alchemer is a feedback and survey platform for organizations that want to design branching questionnaires, reach respondents across channels, and connect feedback to business systems. It is best suited to teams running research or ongoing feedback programs; its main trade-off is that paid-plan costs are not published for most tiers, while response and seat limits can shape which tier fits.

Overview

Alchemer spans surveys, reviews, social media, listings, websites, and apps, with the aim of turning feedback into action through connections to business systems. Its survey offering covers one-time questionnaires, market studies, and ongoing programs for organizations of different sizes. That breadth makes it more compelling for teams with a continuing feedback operation than for someone who only needs a basic one-off form.

Key features

• Survey design: Advanced customization, 43 question types, segmentation, and branching give teams room to build questionnaires for different audiences and answer paths. That flexibility is useful for market studies and complex feedback programs, but unnecessary for a short, uniform poll.
• AI survey builder: A plain-language prompt produces an editable draft in about a minute. It can shorten the first step of survey creation, while leaving the team in control of the finished questionnaire.
• Distribution and reporting: Email, SMS, QR codes, shared links, polls, and video responses provide several collection routes; instant reporting supports reviewing results as they arrive. This range helps teams meet respondents through different channels, rather than relying on a single distribution method.
• Integrations and API: Alchemer says it offers 400+ integrations, including Microsoft Dynamics 365, Slack, and Salesforce, alongside API access and a Survey API. These options suit teams connecting surveys to existing systems or workflows.
• Mobile feedback: Alchemer Mobile supports in-app feedback through iOS and Android SDKs, which is relevant to organizations collecting feedback inside their own apps.
• Security and support: The platform says data is encrypted at rest and in transit, and lists SAML 2.0 SSO, MFA, and role-based access controls. Its security page displays GDPR, HIPAA, ISO 27001, CCPA, SOC 2 Type 2, and FERPA badges; it says customers can create HIPAA- and FERPA-compliant surveys by following its guidelines. The homepage advertises support at no extra charge, available 24/7, with an average wait under two minutes.

Pricing

Alchemer has a free plan and a seven-day trial. The trial requires no credit card up front, includes Professional License features, and permits unlimited surveys with up to 100,000 responses. That is a substantial evaluation window for a team assessing advanced survey workflows, though it lasts only a week.

• Free: free. The free plan has limited features and responses, so it is a starting point rather than a clear fit for sustained or high-volume work.
• Collaborator: Custom pricing, with 75,000 annual responses. The Collaborator Monthly option costs $55 a month, billed monthly, per user, with a maximum of three users. The monthly option makes the cost legible for a small team, but its per-user pricing and seat ceiling matter as participation grows.
• Professional: Custom pricing, with 100,000 annual responses and three users. Professional Monthly costs $165 a month, billed monthly, per user, with a maximum of three users. Its higher response allowance than Collaborator may suit teams with more survey volume, but the three-user cap remains a constraint.
• Full Access: Custom pricing, with 125,000 annual responses and three users. It offers the largest stated annual response allowance among these individual plans, but still caps users at three.
• Business Platform: Custom pricing. It includes omnichannel feedback collection, integrations, 24/7 expert support, a dedicated Customer Success Manager, enterprise-grade security, SSO, and permission-based controls. It fits larger or more operationally demanding programs; accounts needing more than three users must upgrade to this plan and contact Sales.

The published monthly Collaborator and Professional prices apply per user, not per account, so a three-person team pays according to three seats. The free plan’s response cap is limited, while the paid individual tiers publish annual response allowances; teams should weigh those quotas alongside the user limit.

Platforms

Alchemer supports web, Android, iOS, and API access. Its mobile SDKs support in-app feedback on iOS and Android.

Who it's for

Alchemer is aimed at customer-focused teams, including multi-location businesses and mission-based organizations. It is a strong fit when survey branching, respondent access, multiple collection channels, analytics, or API-connected workflows are central requirements. It is less suited to buyers who need more than API access as a platform capability or want published prices across the paid range.

Pros and cons

• Pro: Branching, 43 question types, segmentation, and multiple distribution methods support more varied research than a fixed questionnaire.
• Pro: A respondent panel, Survey API, and 400+ integrations address both respondent access and workflow connections.
• Pro: A seven-day trial with Professional License features and up to 100,000 responses gives teams room to evaluate substantial survey work before committing.
• Con: The free plan has limited features and responses, so it may not sustain a serious program.
• Con: Individual paid plans cap users at three; larger teams must move to Business Platform and contact Sales.
• Con: Most plan prices are custom, making direct budget comparison difficult; only monthly Collaborator and Professional prices are stated.

Alternatives

Alchemer also sits across research and feedback categories. Browse Market Research Software for research-oriented options, Voice of Customer Software for broader feedback programs, or Survey Software for survey-focused choices. Teams prioritizing sentiment analysis can explore AI Sentiment Analysis Software; those seeking prompt-based survey creation can compare AI Survey Generators. For API-centric survey workflows, see Survey API Software.

InfoNgen is a freemium option with a free version offering a customizable newsfeed and advanced sentiment analysis, making it a different choice for teams focused on news and sentiment. Symbl.ai is also freemium, with usage-based audio, video, and text pricing; consider it when that usage-based model suits the work. Twilio Segment offers a free plan with visitor and Reverse ETL allowances and 700+ integrations, for teams comparing a customer-data platform. Sentriment has a free tier capped at 100 items per month and one seat, plus a 49.00 EUR monthly Starter plan with 1,000 items per month; it may suit a smaller, item-limited budget. NLP Cloud has a free plan and a pay-as-you-go option, for teams comparing an NLP service with parallel-request limits. Twilio Conversation Intelligence is a paid web option with AI-powered language analysis. Bazaarvoice Ratings & Reviews offers paid Essentials and Enterprise plans for ratings and reviews. Nextiva is a paid communications platform with voice, business SMS, video meetings, and screen sharing in its Core plan.

Verdict

Choose Alchemer if your team needs branching surveys, varied feedback channels, respondent access, analytics, or an API to connect survey work with other systems. Its depth is most useful for ongoing research and feedback programs, not simple forms. Look elsewhere if your organization needs more than API access as a platform capability, needs more than three users without moving to a sales-led plan, or requires transparent prices for the full paid range.