Bazaarvoice Ratings & Reviews helps brands and retailers collect customer feedback and display or distribute it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products through a single submission form. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons. Review displays are described as photo-first, mobile-responsive, and built for SEO. Insights & Reports provides analytics on user-generated content’s sales impact, sentiment, and possible product innovation opportunities. Brands can distribute reviews through Bazaarvoice’s retailer network, while retailers can receive content from brands in that network. A Shopify integration synchronizes a storefront’s product catalog, order data, and customer feedback. Package features vary: Essentials includes collection and display templates, Insights & Reports, and standard support; Advanced adds Questions & Answers, text-message review collection, and dedicated Client Success support; Enterprise includes expanded platform flexibility, premium Client Success offerings, and access to APIs such as Conversations, Response, Mobile SDKs, and Webhooks. Response API use requires Enterprise, application development, and substantial technical resources. Pricing is available on request.
Who it is for
The product is for brands and retailers that want to gather customer feedback and show it across online shopping channels. It may suit organizations that need review syndication, Shopify synchronization, or package-dependent API access.
What is good
- Collects reviews, questions, photos, and videos
- Summarizes review features as pros and cons
- Distributes reviews through a retailer network
- Shopify integration synchronizes catalog, orders, and feedback
- Advanced includes dedicated Client Success support
What to know first
- Pricing is available only on request
- Response API requires Enterprise and substantial technical resources
Verdict
Bazaarvoice Ratings & Reviews combines review collection, display, analytics, and retailer-network distribution. Package features differ, and API use may require a higher tier and significant development resources.
Get started with Bazaarvoice Ratings & Reviews
- Visit the Bazaarvoice Ratings & Reviews website
- Choose among Essentials, Advanced, or Enterprise based on the listed package features
- Contact Bazaarvoice for pricing
- Use the web product or API, depending on your package and needs
- Connect a Shopify storefront to synchronize catalog, order, and customer feedback data
Limits to know first
Essentials includes collection and display templates, Insights & Reports, and standard support. Response API access requires Enterprise; using it also requires building an application and substantial technical resources.
Questions about Bazaarvoice Ratings & Reviews
How much does Bazaarvoice Ratings & Reviews cost?
Pricing is on request.
What platforms does it support?
The listed platforms are web and API.
Does it support photo and video reviews?
Yes. Shoppers can submit photos and videos through multi-product forms.
Does it integrate with Shopify?
Yes. The integration synchronizes a storefront’s product catalog, order data, and customer feedback.
Which package includes API access?
Enterprise includes access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks. Response API access requires Enterprise.
What support is included?
Essentials includes standard support, Advanced includes dedicated Client Success support, and Enterprise includes premium Client Success offerings.
Bazaarvoice Ratings & Reviews plans and pricing
All plansCompared on review management software
- Emotion detection
- Yes
- Aspect-based sentiment
- Yes
- API access
- Yes
