Bazaarvoice Ratings & Reviews

What Bazaarvoice Ratings & Reviews is

Bazaarvoice Ratings & Reviews helps brands and retailers collect customer feedback and display or distribute it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products through a single submission form. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons. Review displays are described as photo-first, mobile-responsive, and built for SEO. Insights & Reports provides analytics on user-generated content’s sales impact, sentiment, and possible product innovation opportunities. Brands can distribute reviews through Bazaarvoice’s retailer network, while retailers can receive content from brands in that network. A Shopify integration synchronizes a storefront’s product catalog, order data, and customer feedback. Package features vary: Essentials includes collection and display templates, Insights & Reports, and standard support; Advanced adds Questions & Answers, text-message review collection, and dedicated Client Success support; Enterprise includes expanded platform flexibility, premium Client Success offerings, and access to APIs such as Conversations, Response, Mobile SDKs, and Webhooks. Response API use requires Enterprise, application development, and substantial technical resources. Pricing is available on request.

Who it suits

The product is for brands and retailers that want to gather customer feedback and show it across online shopping channels. It may suit organizations that need review syndication, Shopify synchronization, or package-dependent API access.

Limits

Essentials includes collection and display templates, Insights & Reports, and standard support. Response API access requires Enterprise; using it also requires building an application and substantial technical resources.

Getting started

1. Visit the Bazaarvoice Ratings & Reviews website
2. Choose among Essentials, Advanced, or Enterprise based on the listed package features
3. Contact Bazaarvoice for pricing
4. Use the web product or API, depending on your package and needs
5. Connect a Shopify storefront to synchronize catalog, order, and customer feedback data

Verdict

Bazaarvoice Ratings & Reviews combines review collection, display, analytics, and retailer-network distribution. Package features differ, and API use may require a higher tier and significant development resources.