Freedom251 › Social Media Listening Software
Emplifi
by Emplifi
What Emplifi is
Emplifi Fuel is a paid customer experience platform connecting social marketing, commerce, and customer care for enterprise organizations. Social Marketing supports publishing, scheduling, and listening. Social Commerce includes user-generated content, ratings and reviews, and influencer management, while Social Customer Care helps resolve support issues on social channels. Emplifi says its intelligence layer was trained on over 5 trillion data points and powers more than 50 native AI products. Direct API access allows platform metrics to connect with internal infrastructure, and Social Care Advanced lists an embedded Salesforce integration. Emplifi says it does not price per seat and offers no free plan. Social Marketing Essential starts at $1,249 a month, while Advanced starts at $2,499 a month; other tiers require custom quotes. Social Care Intelligent is shown as a preview coming in 2026, with roadmap features. Emplifi states it holds ISO/IEC 27001:2022 certification and has a SOC 2 Type 2 audit report.
Who it suits
Emplifi is aimed at enterprise organizations consolidating marketing, ecommerce, and customer service technology. It suits teams needing social publishing, commerce content, care workflows, analytics, and API access.
What it does well
- Social publishing, scheduling, and listening
- User-generated content and reviews
- Social customer care tools
- Direct API access
- No per-seat pricing
What to know first
- No free plan
- Most tiers require custom quotes
- Social Marketing starts at 1249.00 USD monthly
- Some Social Care Intelligent features are roadmap
Limits
There is no free plan. Social Marketing Essential starts at $1,249 per month and Advanced at $2,499 per month; other listed tiers require custom quotes, while Social Care Intelligent is a preview marked for 2026 with roadmap features.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Social Marketing Essential | Starting at $1,249 / Month · Manage social channels · publish, engage, and respond · reports | $1,249 a month |
| Social Marketing Advanced | Starting at $2,499 / Month · Team workflows · AI tools and insights · ROI measurement | $2,499 a month |
| Essential | Starting at $1,249 / Month · social publishing · engagement · AI co-pilot · reporting · unlimited-user positioning | $1,249 a month |
| Advanced | Starting at $2,499 / Month · team workflows · AI Reply Assistant · AI Image Scoring · ReportBuilder · ROI measurement | $2,499 a month |
| Social Marketing Intelligent | Custom quote · Advanced analytics · API access · enterprise governance and team controls | On request |
| Social Care Advanced | Custom quote · AI case summarization · reply assistance · Salesforce integration · care analytics · public-to-private escalation | On request |
| Social Commerce Essential | Custom quote · ratings and reviews · visual reviews and Q&A · AI labeling and sentiment · moderation and translation | On request |
| Intelligent | Custom quote · advanced analytics · API access · AI Composer Brand Voice · AI Object Detection · predictive analytics | On request |
The first 8 of 11 plans, as emplifi.io lists them, read 9 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Open the Emplifi website
- Choose a Social Marketing plan or request a custom quote
- Connect social channels and profiles
- Set up publishing, care or commerce workflows
- Use the web platform or API for integrations
- Contact the Customer Center or create a support ticket for help
Verdict
Emplifi Fuel unifies social marketing, commerce, and care functions with enterprise integrations and AI capabilities. Its published prices cover only two marketing tiers, so most buyers need a custom quote.
Questions
Does Emplifi offer a free plan?
No. Emplifi is a paid platform and does not have a free plan.
What are the published starting prices?
Social Marketing Essential starts at $1,249 a month. Social Marketing Advanced starts at $2,499 a month.
Which platforms are supported?
Emplifi is available through web and API access.
Does Emplifi integrate with Salesforce?
Yes. Social Care Advanced lists an embedded Salesforce integration.
Are other plan prices published?
Social Marketing Intelligent, Social Care Essential, Social Care Intelligent, Social Commerce Advanced, Social Care Advanced and Social Commerce Essential require custom quotes or have no stated price.
How is customer data used for AI?
Emplifi says customer data is not used to train its AI models unless the customer explicitly agrees.
Facts from Emplifi's own pages
- AI
- Emplifi says its proprietary intelligence layer is trained on over 5 trillion data points and powers more than 50 native AI products. · emplifi.io, 9 Oct 2026
- API access
- The public API is not enabled by default and must be requested through Emplifi Support or a customer-success manager. · docs.emplifi.io, 21 Oct 2026
- API authentication
- The API supports token-and-secret Basic HTTP authentication and OAuth 2.0 authorization-code flow. · docs.emplifi.io, 21 Oct 2026
- API documentation
- The API reference documents REST access, OAuth steps, authorization codes, access tokens, refreshing and revocation, but access is restricted to Emplifi customers. · api.emplifi.io, 21 Oct 2026
- App limitation
- The mobile listing explains that Instagram restricts direct publishing of Stories from external applications, requiring asset download and notification workflows. · apps.apple.com, 21 Oct 2026
- Approval workflows
- Yes · emplifi.io, 20 Sept 2026
- Audience
- Emplifi says the platform is built for enterprise organizations seeking to consolidate their technology stack and align marketing, ecommerce, and customer service teams. · emplifi.io, 9 Oct 2026
- Commerce
- Its Social Commerce solution includes user-generated content, ratings and reviews, and influencer management. · emplifi.io, 9 Oct 2026
- Company size
- LinkedIn lists Emplifi as privately held with 501–1,000 employees and headquarters in Columbus, Ohio. · linkedin.com, 21 Oct 2026
- Customer care
- Social Customer Care centralizes social conversations and supports faster issue resolution through an AI-enabled inbox. · emplifi.io, 21 Oct 2026
- Customer data
- Emplifi states that customer data is not used to train its AI models unless explicitly agreed upon. · emplifi.io, 9 Oct 2026
- Documentation and support
- Documentation includes API references, integration guides, privacy and compatibility material, while support is provided through customer support and customer-success contacts. · docs.emplifi.io, 21 Oct 2026
- Free plan
- No · emplifi.io, 20 Sept 2026
- Google Play listing
- The Android listing shows 5K+ downloads and does not display a rating in the reviewed page. · play.google.com, 21 Oct 2026
- Headquarters
- Columbus, Ohio, United States · emplifi.io, 28 Sept 2026
- Influencer management
- Influencer tools provide creator discovery, fraud detection, campaign management, product seeding and campaign reporting. · emplifi.io, 21 Oct 2026
- Integrations
- Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors. · emplifi.io, 21 Oct 2026
- Licence
- Emplifi presents a proprietary enterprise SaaS platform rather than open-source software. · emplifi.io, 21 Oct 2026
- Limit: analytics customization
- TrustRadius reviewers report limited Unified Analytics customization, especially widget configuration and comparing time periods. · trustradius.com, 21 Oct 2026
- Limit: automation and support
- Reviewers request stronger AI and automation capabilities and faster customer-service follow-up. · trustradius.com, 21 Oct 2026
- Limit: missing publishing features
- Capterra reviewers mention missing or unreliable Instagram Stories and carousel scheduling, Facebook event creation and post boosting. · capterra.com, 21 Oct 2026
- Limit: pricing
- Capterra and GetApp reviews criticize high pricing, dollar billing in some markets and reduced inclusions in base plans. · capterra.com, 21 Oct 2026
- Limit: reliability
- TrustRadius reports occasional repeated posts or duplicate links during content distribution. · trustradius.com, 21 Oct 2026
- Limits
- Emplifi says it does not price per seat, and its website lists prices only for Social Marketing Essential and Advanced while other listed tiers require a custom quote. · emplifi.io, 9 Oct 2026
Where Emplifi stands on Freedom251
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