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Konnect Insights Social Listening
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What Konnect Insights Social Listening is
Konnect Insights Social Listening is a web and API platform for tracking brand, product and competitor conversations. It monitors social networks, news, forums and reviews across more than 50 sources and 190+ languages, including Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads and Reddit. Web and news monitoring, sentiment analysis, share-of-voice dashboards, classification views and media-type reports are included, with dedicated X and Instagram reports. Konnect AI+ adds chart-level insights, period comparisons, multilingual sentiment and classification, plus anomaly and crisis detection. Real-time spike alerts, anomaly detection and 24/7 monitoring can route notices to teams or ticket queues. Users can answer mentions, create support tickets, assign agents and publish replies. Review monitoring covers Google, Play Store, App Store and 15+ other platforms. Plans start at $39 a month billed yearly; there is no free plan or self-serve trial.
Who it suits
It suits enterprise brand, marketing, PR, communications and customer-experience teams monitoring many channels. Teams needing review tracking, alerts, ticket routing or integrations can use its listed capabilities.
What it does well
- Monitors 50+ sources and 190+ languages
- Includes sentiment and news monitoring
- Real-time alerts route to teams or tickets
- Responds to mentions and creates support tickets
- Onboarding and training included with every plan
What to know first
- No free plan or self-serve free trial
- Historical data depends on use case and platform
- Enterprise pricing is custom and unlisted
Limits
The Starter plan is $39.00 per month when billed yearly and lists core ticketing, engagement, listening, publishing, dashboards, and workflow automation. Professional, Advanced, and Enterprise add expanded integrations, advanced reporting, governance, multi-brand management, or custom implementations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Advanced | Billed yearly · Front Office OS and cross-system orchestration unlocked in Enterprise | $129 a year |
| Starter | Billed yearly · Social listening and workflow automation unlocked in Professional | $39 a year |
| Professional | Billed yearly · CRM, contact centre and marketing integrations; KRC and Agent Empower unlocked in Advanced | $79 a year |
| Enterprise | Custom · Scoped to your front office; custom implementations | On request |
As konnectinsights.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Social Listening website
- Request a live demo using your brand, competitors, and use case
- Choose a plan, starting with Starter at $39.00 per month billed yearly
- Complete the included onboarding and training
- Connect available CRM, contact centre, or marketing integrations through Professional
- Use the web platform, API, or app marketplace
Verdict
Konnect Insights combines broad conversation coverage with dashboards, alerts and in-platform response workflows. Its paid plans and lack of self-serve trial make a live demo the route to evaluation.
Questions
How much does Konnect Insights Social Listening cost?
Starter is $39.00 per month billed yearly, Professional is $79.00, and Advanced is $119.00. Enterprise pricing is custom.
Is there a free plan or trial?
There is no free plan and no self-serve free trial. Prospects can request a live demo.
Which platforms and sources are covered?
The product is available through web and API. Coverage includes 50+ sources and networks such as Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads, and Reddit, plus Google, Play Store, App Store, and 15+ review platforms.
Does it provide sentiment analysis and alerts?
Yes. Sentiment analysis is included, with real-time spike alerts, anomaly detection, 24/7 monitoring, and routing to teams or ticket queues.
What integrations are available?
Professional includes CRM, contact centre, and marketing integrations. The platform also offers an app marketplace and API.
Who makes the product?
The maker is Konnect Insights Social Listening, headquartered in Mumbai, India, and founded in 2016.
Facts from Konnect Insights Social Listening's own pages
- Act on findings
- Users can respond to mentions, create support tickets, assign agents and publish responses within the platform. · konnectinsights.com, 7 Oct 2026
- AI
- Konnect AI+ provides per-chart insights, anomaly and crisis detection, period comparisons and multilingual sentiment and classification. · konnectinsights.com, 7 Oct 2026
- Alert channels
- ticketing · konnectinsights.com, 22 Sept 2026
- Analysis
- Dashboards include share of voice, sentiment, classification, media type, X and Instagram reports. · konnectinsights.com, 7 Oct 2026
- Audience
- The product page presents Social Listening for enterprise brands and names brand managers, PR and communications leads, marketing heads and CX heads as users. · konnectinsights.com, 7 Oct 2026
- Coverage
- The product says it covers 50+ sources and 190+ languages, including Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads and Reddit. · konnectinsights.com, 7 Oct 2026
- Crisis alerts
- It offers real-time spike alerts, anomaly detection, 24/7 monitoring and alert routing to teams or ticket queues. · konnectinsights.com, 7 Oct 2026
- Data collection
- Konnect says it collects data through official APIs, proprietary crawlers and native integrations; historical data availability depends on the use case and platforms. · konnectinsights.com, 7 Oct 2026
- Free plan
- No · konnectinsights.com, 22 Sept 2026
- Headquarters
- Mumbai, India · konnectinsights.com, 28 Sept 2026
- Integrations
- Pricing says Professional includes CRM, contact centre and marketing integrations, and the platform also provides an app marketplace and API. · konnectinsights.com, 7 Oct 2026
- News monitoring
- Yes · konnectinsights.com, 22 Sept 2026
- Purpose
- Social Listening monitors brand, product and competitor conversations across social networks, news, forums and reviews. · konnectinsights.com, 7 Oct 2026
- Reviews and UGC
- The product says it monitors Google, Play Store, App Store and 15+ review platforms and can surface user-generated content. · konnectinsights.com, 7 Oct 2026
- Security and compliance
- The company lists GDPR, SOC 2 and ISO 27001:2022 compliance and says RFP security documentation is available on request. · konnectinsights.com, 7 Oct 2026
- Sentiment analysis
- Yes · konnectinsights.com, 22 Sept 2026
- Social network coverage
- Instagram,X,Facebook,LinkedIn,YouTube,Pinterest,Threads,Reddit,TikTok · konnectinsights.com, 22 Sept 2026
- Support and onboarding
- Every plan includes onboarding and training, and the contact page routes enquiries to sales, partnerships or customer success as appropriate. · konnectinsights.com, 7 Oct 2026
- Trial and demo
- The product FAQ says there is no self-serve free trial and offers a live demo using the prospect's brand, competitors and use case. · konnectinsights.com, 7 Oct 2026
- Web monitoring
- Yes · konnectinsights.com, 22 Sept 2026
Where Konnect Insights Social Listening stands on Freedom251
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