Sentriment helps SaaS product, support, and growth teams make sense of customer feedback. It analyzes reviews, tickets, surveys, and sales calls from channels including its widget, REST API, CSV uploads, App Store, Intercom, and Zendesk. Feedback is deduplicated and grouped by meaning into themes, with reported monthly recurring revenue and source quotes attached. Teams can ask questions in plain language across feedback sources and get answers with cited quotes; saved questions can run again on a schedule. User health scores draw on feedback tone and weight and can sync to Mixpanel and Amplitude. Workflow options include Slack and email alerts, issue filing in GitHub and Linear, daily digests, API access, and webhooks. Sentriment says it redacts names, emails, phone numbers, and card numbers before storage, and raw feedback text does not reach its database. Data is hosted in the EU, with the database in Frankfurt, and encrypted in transit and at rest. The Free plan allows 100 items per month; paid plans start at €49/mo.

Who it is for

SaaS product, support, and growth teams that want to organize customer feedback and connect themes to reported recurring revenue. It may also suit teams that want feedback questions, health scores, and workflow actions in one service.

What is good

Groups feedback by meaning and attaches source quotes.
Shows reported MRR for feedback themes.
Questions across sources return cited quotes.
Supports alerts and issue filing integrations.
Redacts specified personal details before storage.

What to know first

Free plan is capped at 100 items monthly.
Starter costs €49/mo after the free plan.
SOC 2 is still on the roadmap.

Verdict

Sentriment combines feedback analysis, revenue context, health scores, and workflow features for SaaS teams. Review the item limits and SOC 2 roadmap status against your requirements before choosing a plan.

Sentriment plans and pricing

All plans

Free Free €0 forever 100 items / month · 1 seat sentriment.com · 29 Sept 2026

Starter €49/mo billed monthly · cancel any time 1,000 items / month · then €0.06 per extra item · unlimited seats sentriment.com · 29 Sept 2026

Growth €299/mo billed monthly · cancel any time 10,000 items / month · then €0.04 per extra item · unlimited seats sentriment.com · 29 Sept 2026

Scale €799/mo billed monthly · cancel any time 40,000 items / month · then €0.025 per extra item · unlimited seats sentriment.com · 29 Sept 2026

Enterprise Not published Priced per conversation Beyond 40k items · custom volume · SSO · DPA · dedicated support sentriment.com · 29 Sept 2026

Compared on AI sentiment analysis software

Free plan: Yes
Emotion detection: Yes
Aspect-based sentiment: Yes
API access: Yes
Real-time analysis: Yes

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The record

Purpose

Sentriment analyzes reviews, tickets, surveys and sales calls, groups feedback into themes, and shows the monthly recurring revenue behind each theme.

Intended users

The product is for SaaS product, support and growth teams.

Feedback sources

The site lists a widget, REST API, CSV, App Store, Intercom and Zendesk as feedback channels.

Theme analysis

Feedback is deduplicated and grouped by meaning into themes, with reported MRR and source quotes attached.

Health scores

User health scores use the tone and weight of feedback, and the site says scores sync to Mixpanel and Amplitude.

Workflow integrations

Sentriment lists Slack and email alerts, GitHub and Linear issue filing, daily digests, API access and webhooks.

Question answering

Users can ask plain-language questions across feedback sources; answers include cited quotes and tracked questions rerun on a schedule.

PII handling

The site says names, emails, phone numbers and card numbers are redacted before storage, and raw feedback text never reaches the database.

Hosting and security

The site says data is hosted in the EU, with the database in Frankfurt, and data is encrypted in transit and at rest.

AI data use

The site says customer data is never used to train third-party models and each AI output records the model and prompt version.

Compliance limit

The site says SOC 2 is on the roadmap and its GDPR architecture is live.

Plan limits

The Free plan has a hard limit of 100 items per month; the site says the first 1,000 imported items are free on every plan and backfills do not count toward monthly caps.

Support

Scale includes priority support, while Enterprise includes dedicated support.

Open beta

Sentriment says all features are free during open beta, with 30 days' notice before billing starts and a 50% discount on the first year for beta workspaces.

Price from

€49/mo