Affective AI

What Affective AI is

Affective AI is a communication intelligence product that analyzes conversations in real time and offers guidance from the opening words through the close. The maker lists sales, customer success, negotiation, and claims and compliance among its use cases. During a call, it can suggest what to say and when, with prompts about delivery, pace, and emotional register. Analysis includes live transcription with speaker identification, tone detection, emotion scoring, objection alerts, compliance monitoring, and call scoring. Plans range from Core at £99 per seat per month to Command at £499 per seat per month; Sovereign has custom pricing. Higher plans add coaching prompts, team analytics, emotion and risk indicators, compliance monitoring, API access, and deployment options. The service supports web, API, and self-hosted use. Listed integrations include Salesforce, HubSpot, Zoom Phone, Microsoft Teams, Slack, and others; Dialpad is marked coming soon. A REST API can analyze text or audio for sentiment. Security provisions include SOC 2 Type II certification, encryption, UK/EU data residency, SSO, MFA, and audit logging. All plans have a 14-day free trial, and a credit card is required to start it.

Who it suits

Affective AI suits sales, customer success, negotiation, and claims or compliance teams that want live conversation prompts and analysis. Its API and self-hosted options may also suit organizations with developer or deployment requirements.

Limits

Core costs £99 per seat per month and includes tone detection, basic sentiment analysis, real-time transcription, call history and search, and email support. The 14-day trial requires a credit card; Sovereign pricing is custom.

Getting started

1. Visit the Affective AI website.
2. Start calls from a browser; the maker says this requires no installs, integrations, or training.
3. Choose a plan or begin the 14-day trial; a credit card is required for the trial.
4. Use a listed integration or the REST API if needed.
5. Choose Sovereign for on-premise deployment.

Verdict

Choose Affective AI if your team needs live conversation guidance alongside transcription, emotion analysis, or compliance monitoring. Core starts at £99 per seat per month, and the trial lasts 14 days with a credit card required. Look elsewhere if you need a free plan or a stated fixed price for Sovereign.