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Sentimento

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What Sentimento is

Sentimento is a web and API service for turning customer feedback into sentiment analysis and executive summaries. It classifies reviews as positive, negative, mixed, or neutral, then extracts recurring themes such as quality, service, price, and delivery. Feedback can be entered directly or uploaded from CSV and Excel files. Interactive charts and dashboards display sentiment trends, while evidence views pinpoint the exact text spans supporting each classification. The site says review data is processed securely and never shared. Sentimento offers Starter, Growth, and Scale plans for small teams validating product-market fit, recurring monthly analysis, and high-volume teams or agencies. Starter costs $19 a month, Growth $49 a month, and Scale $129 a month. A 14-day trial requires no card but is limited to three projects, three analyses per project, and 100 reviews per analysis. There is no free plan.

Who it suits

Sentimento suits teams analyzing customer reviews, from product-market-fit projects to recurring or high-volume programs. Agencies can use the Scale plan's stated high-volume positioning.

What it does well

  • Classifies positive, negative, mixed, and neutral sentiment
  • Extracts themes including quality, service, price, and delivery
  • Accepts CSV, Excel, and direct feedback input
  • Shows supporting text spans for classifications
  • Provides interactive trend charts and dashboards

What to know first

  • No free plan
  • 14-day trial limited to three projects
  • Trial allows 100 reviews per analysis
  • Scale onboarding is only included on the Scale plan

Limits

The card-free 14-day trial allows 3 projects, 3 analyses per project, and 100 reviews per analysis. The lowest-priced plan, Starter at $19/mo, allows 5 projects, 20 analyses per project, and 500 reviews per analysis.

Plans

PlanBilled and limitsPrice
Scale$129/mo · 75 projects · 250 analyses per project · 10,000 reviews per analysis · Priority support + onboarding · High-volume analysis operations$129 a month
Starter$19/mo · 5 projects · 20 analyses per project · 500 reviews per analysis · Email support · Core sentiment and theme analysis$19 a month
Growth$49/mo · 20 projects · 75 analyses per project · 2,500 reviews per analysis · Priority support · Faster queue priority and advanced visualizations$49 a month

As sentimentoai.com lists them, read 4 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Sentimento website.
  2. Start the 14-day trial without entering a card.
  3. Provide feedback directly or upload CSV or Excel files.
  4. Use the dashboards to review sentiment trends and themes.
  5. Choose Starter, Growth, or Scale based on your project and analysis needs.

Verdict

Sentimento combines sentiment categories, theme extraction, evidence, and trend dashboards for customer-feedback analysis. Its paid plans scale project, analysis, and review allowances, while the card-free trial has defined limits.

Questions

How much does Sentimento cost?

Starter is $19/mo, Growth is $49/mo, and Scale is $129/mo.

Does it have a free plan or trial?

There is no free plan. Its 14-day trial requires no card and has limits of 3 projects, 3 analyses per project, and 100 reviews per analysis.

Which platforms does it support?

Sentimento is available on the web and through an API.

What file types can I upload?

Users can upload CSV or Excel files, or provide feedback directly.

What do the paid plans include?

Starter includes core sentiment and theme analysis with email support. Growth adds faster queue priority, advanced visualizations, and priority support; Scale includes priority support and onboarding.

Who makes Sentimento?

The site footer identifies the company as Sentimento, Inc.

Facts from Sentimento's own pages

Beta offer
Approved beta users receive 50% off Growth for the first 3 months, with seats approved in batches. · sentimentoai.com, 4 Oct 2026
Company name
The site footer identifies the company as Sentimento, Inc. · sentimentoai.com, 4 Oct 2026
Dashboards
Sentimento presents sentiment trends in interactive charts and dashboards. · sentimentoai.com, 4 Oct 2026
Data privacy
The site says review data is processed securely and never shared. · sentimentoai.com, 4 Oct 2026
Evidence
The product can pinpoint exact text spans that support each classification. · sentimentoai.com, 4 Oct 2026
Inputs
Users can upload CSV or Excel files or provide feedback through direct input. · sentimentoai.com, 4 Oct 2026
Intended users
The pricing page describes Starter for small teams validating product-market fit, Growth for active teams running recurring monthly analysis, and Scale for high-volume teams and agencies. · sentimentoai.com, 4 Oct 2026
Purpose
Sentimento turns customer feedback into sentiment trends, key themes, and executive-ready summaries. · sentimentoai.com, 4 Oct 2026
Sentiment categories
It classifies review sentiment as positive, negative, mixed, or neutral. · sentimentoai.com, 4 Oct 2026
Support
Starter includes email support; Growth and Scale include priority support, and Scale also includes onboarding. · sentimentoai.com, 4 Oct 2026
Theme analysis
It extracts recurring themes such as quality, service, price, and delivery. · sentimentoai.com, 4 Oct 2026
Trial limits
The 14-day trial requires no card and is limited to 3 projects, 3 analyses per project, and 100 reviews per analysis. · sentimentoai.com, 4 Oct 2026

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