Freedom251 › Voice of Customer Software
Hark
What Hark is
Hark is a web-based Voice of Customer platform that collects customer feedback through support workflows and surveys. Its feedback sources include video, audio, screen recordings, images, and text. The dashboard uses AI to identify themes and highlight opportunities for action, with real-time reporting, shared dashboards, and automated email reports. Tickets can include summaries, attachments, transcripts, image detection, tags, and sentiment scores. Teams can customize branding, forms, and dashboards, and create workflows for marketing, post-purchase activity, chatbots, or Contact Us alternatives. Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems. It is aimed at CX, customer insights, support, marketing, product, and leadership teams. Pricing is on request and there is no free plan. Hark Grow costs $1,150 a year and includes a maximum of 5,000 Harks, or interactions delivered through the platform. Starter also lists a 5,000-Hark maximum, while Scale uses custom pricing.
Who it suits
Hark suits teams in customer experience, insights, support, marketing, product, or leadership that want to collect varied feedback and analyze its themes. Its plans list support workflows, surveys, reporting, and customization options.
What it does well
- Accepts video, audio, screen recordings, images, and text
- AI identifies themes in customer communications
- Offers real-time reporting and automated email reports
- Unlimited users listed as a platform benefit
What to know first
- No free plan
- Grow costs $1,150 a year
- Starter and Grow each cap at 5,000 Harks
Limits
Starter and Grow each list a maximum of 5,000 Harks, defined as interactions delivered through Hark. Hark has no free plan; Grow is listed at $1,150 a year.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Hark Grow | Pay annually · Maximum of 5,000 Harks · Dedicated Slack Channel for Support · Sentiment Analysis · AI Summaries for each Response · Advanced Surveys (including NPS) · Survey Visualization · Secure Sharing | $1,150 a year |
| Hark Scale | Custom pricing · Insight Reporting · Customized Voice of Customer Framework · Automated Stakeholder Email · Customer Voice Synchronization · NPS Promote Feature | On request |
| Hark Starter | Pay annually option shown; price not stated · Maximum of 5,000 Harks · Unlimited Users · AI Transcription · Rule Based Tagging · Basic Reporting · Up to 5 Workflows for Support · Basic Surveys | On request |
As sendhark.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Hark website
- Choose a Starter, Grow, or Scale arrangement
- Create feedback workflows or surveys
- Configure branding, form fields, and dashboards
- Connect Slack or a compatible help-desk system
- Share feedback collection with customers
Verdict
Hark brings customer submissions, AI-assisted analysis, and reporting into a web platform. There is no free plan, and Grow’s listed annual price comes with a 5,000-interaction maximum.
Questions
Does Hark have a free plan?
No. Hark lists a paid pricing model and no free plan.
What does Hark Grow cost?
Hark Grow is listed at $1,150 a year, billed annually.
Which platforms does Hark support?
Hark is available on the web.
What feedback formats can customers submit?
Customers can send video, audio, screen recordings, images, or text through support workflows and surveys.
Does Hark integrate with Slack?
Yes. Slack is named as an integration, and Hark says it is compatible with leading help-desk and incident-management systems.
Facts from Hark's own pages
- Automated insights
- Hark's dashboard uses AI to identify themes in customer communications and highlight opportunities for action. · sendhark.com, 4 Oct 2026
- Company
- The site's about page names Fran Brzyski and Matt Ring as Hark's co-founders. · sendhark.com, 4 Oct 2026
- Customer feedback
- Hark's customer-facing feedback flow lets people submit video, audio notes, or text. · sendhark.com, 4 Oct 2026
- Customization
- The platform supports custom branding, form fields, and dashboards. · sendhark.com, 4 Oct 2026
- Founded
- 2022 · sendhark.com, 28 Sept 2026
- Headquarters
- New York City, New York, United States · sendhark.com, 28 Sept 2026
- Integrations
- Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems. · sendhark.com, 4 Oct 2026
- Plan limit
- The Starter and Grow plans each list a maximum of 5,000 Harks, defined as interactions delivered through the Hark platform. · sendhark.com, 4 Oct 2026
- Purpose
- Hark brings Voice of Customer to life by adding video and audio to customer communications so brands can learn from customer feedback. · sendhark.com, 4 Oct 2026
- Reporting
- The platform offers real-time reporting, dashboard sharing, and automated email reports. · sendhark.com, 4 Oct 2026
- Security feature
- The Grow plan includes Secure Sharing. · sendhark.com, 4 Oct 2026
- Support
- The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class. · sendhark.com, 4 Oct 2026
- Target users
- Hark describes its platform for CX, customer insights, support, marketing, product, and leadership teams. · sendhark.com, 4 Oct 2026
- Ticket analysis
- Hark tickets can include summaries, attachments, transcripts, AI image detection, tagging, and sentiment scores. · sendhark.com, 4 Oct 2026
- User allowance
- Hark lists unlimited users as a platform benefit. · sendhark.com, 4 Oct 2026
- Workflows
- Hark says custom workflows can support marketing or post-purchase flows, chatbots, or Contact Us alternatives. · sendhark.com, 4 Oct 2026
Where Hark stands on Freedom251
- Voice of Customer Software#22 of 29