Mebius Voice of Customer is a web-based customer experience analytics platform that combines online reviews, in-store feedback, and staff input. It analyzes reviews from Google, Trustpilot, Tripadvisor, vertical platforms, and social media, translating feedback automatically and grouping it by topic. Natural language processing identifies sentiment and emotions. For in-store feedback, branded QR codes lead to mobile-optimized surveys tailored to each store; NPS categories and configurable alerts can help flag critical responses. Voice of Store collects structured feedback from point-of-sale staff. Performance Indexing weighs an issue’s effect on ratings against how frequently it appears to help prioritize responses. Customizable dashboards and automated reports support sharing results across an organization, while predictive analysis is intended to identify early warnings and emerging trends. The maker describes the platform for retail, food service, automotive, pharmacy, and grocery businesses. Silver focuses on online review analysis, Gold includes Voice of Store and in-store feedback, and Platinum includes advanced predictive capabilities and competitive benchmarking.
Who it is for
The platform suits retail, food service, automotive, pharmacy, and grocery businesses seeking to combine customer and staff feedback. It may be useful to teams prioritizing recurring issues across review and in-store channels.
What is good
- Analyzes reviews across multiple platforms.
- Automatically translates and groups feedback by topic.
- Combines issue impact with review frequency for prioritization.
- Offers store-specific QR surveys and configurable alerts.
- Provides dashboards and automated reports.
What to know first
- Pricing is available on request.
- Data updates vary by plan, from monthly to daily.
- The free benchmark is available on request.
Verdict
Voice of Customer brings review analysis, in-store surveys, and staff feedback into one platform. Plan features vary, and prices are not published, so interested businesses need to request details.
Get started with Mebius Voice of Customer
- Visit the Voice of Customer website
- Request a tailored demo or free, no-commitment benchmark
- Choose a Silver, Gold, or Platinum plan
- Connect listed review and social sources
- Set up branded QR codes and contextual surveys
- Configure dashboards, reports, and critical-response alerts
Limits to know first
Silver provides three custom forms, monthly data updates, basic platform features, and online review analysis. Gold provides five custom forms with weekly updates, while Platinum provides three forms per store with daily updates, advanced predictive capabilities, and competitive benchmarking.
Questions about Mebius Voice of Customer
How much does Voice of Customer cost?
Pricing is available on request. The maker offers Silver, Gold, and Platinum plans.
Is there a free plan?
No free plan is listed. A free, no-commitment benchmark can be requested.
Which platforms does it support?
Voice of Customer is a web platform.
What feedback sources can it analyze?
Sources include online reviews, in-store QR feedback, and staff feedback. Connected sources listed by the maker include Google, Trustpilot, Tripadvisor, Trovaprezzi, Facebook, App Store, and Google Play.
What differs between the plans?
Silver includes three custom forms and monthly updates. Gold includes five custom forms, weekly updates, Voice of Store, and in-store feedback; Platinum includes three forms per store, daily updates, advanced predictive capabilities, and competitive benchmarking.
Mebius Voice of Customer plans and pricing
All plansCompared on voice of customer software
- Free plan
- No
- Feedback sources
- Online reviews, in-store QR feedback, and staff feedback
- Sentiment analysis
- Yes
