Freedom251 › Experience Management Software
Tivian EFS
What Tivian EFS is
Tivian EFS is a paid platform for collecting, managing, and analyzing feedback and surveys. Its Projects module provides graphical questionnaire creation without scripting, while People handles participant profiles, recruitment, data-quality rules, and automated pulse-survey sends. The Website module supports panel websites with registration and contact forms. Portals can host discussions and surveys, and MySight provides customizable dashboards and ad hoc analysis. Reporting+ handles quantitative surveys, open-ended questions, external data, and configurable evaluation tables and charts; Report Manager creates ad hoc reports from standard templates. EFS supports anonymous, personalized, employee, multi-source feedback, panel, master-data, and forum-discussion projects, with some types limited to specific installations. The Service Layer API supports SOAP, REST, PHP-serialized, and JSON formats, but Tivian support must activate it for an installation and individual services. EFS areas use HTTPS with TLS/SSL, and documented controls include lockout after six failed passwords, upload malware scanning, and configurable password controls. Mobile use is limited to basic survey functions on iOS 11+ and Android 5.0+, while the admin area does not support mobile browsers. Pricing is available on request.
Who it suits
Tivian EFS suits market research panel providers and researchers managing complex survey projects, participant panels, dashboards, and reporting. It also fits organisations needing API connectivity and documented security controls.
What it does well
- Graphical questionnaire creation
- Participant profiles and recruitment tools
- Customizable dashboards and ad hoc analysis
- SOAP, REST, PHP, and JSON API formats
- HTTPS with TLS/SSL across EFS areas
What to know first
- Pricing is available only on request
- Mobile use is limited to basic surveys
- Admin area does not support mobile browsers
- API activation requires Tivian support
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise Feedback Suite (EFS) | Pricing by inquiry; the pricing page shows a contact form but no price. | On request |
As tivian.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Tivian EFS brings survey creation, participant management, portals, dashboards, reporting, and API access into one platform. Its installation requirements, mobile restrictions, and quote-based pricing should be reviewed before adoption.
Facts from Tivian EFS's own pages
- Response analytics
- Yes · tivian.com, 22 Sept 2026
- API
- The EFS Service Layer API lets external applications access EFS functionality and supports SOAP, REST, PHP-serialized, and JSON formats. · support.tivian.com, 12 Oct 2026
- API access
- Yes · tivian.com, 22 Sept 2026
- API access requirement
- Service Layer use must be activated for the installation by Tivian support, and individual services must be added and activated. · support.tivian.com, 12 Oct 2026
- Respondent panel
- Yes · tivian.com, 22 Sept 2026
- Browser support
- EFS supports current Chrome, Firefox, Edge, and Safari on macOS; mobile browsers support only basic survey functions, and the admin area does not support mobile devices or browsers. · support.tivian.com, 12 Oct 2026
- Dashboards and reporting
- MySight supports online dashboards and ad hoc data analysis, while Report Manager creates ad hoc reports from standard templates. · support.tivian.com, 12 Oct 2026
- Intended users
- Tivian presents EFS as software for managing research panels and projects, and its materials describe use by market research panel providers and researchers. · tivian.com, 12 Oct 2026
- Logic branching
- Yes · tivian.com, 22 Sept 2026
- Mobile requirements
- The support guide specifies iOS 11 or later and Android 5.0 or later for basic survey functionality. · support.tivian.com, 12 Oct 2026
- Mobile use
- The support guide says mobile support is limited to basic survey functionality on iOS 11+ and Android 5.0+, and the admin area does not support mobile browsers. · support.tivian.com, 12 Oct 2026
- Panel websites
- The Website module includes a content management system for panel websites with registration and contact forms. · support.tivian.com, 12 Oct 2026
- Participant management
- The People module manages panel participants, supports external data imports and exports, and is designed for panels with over 100,000 participants. · support.tivian.com, 12 Oct 2026
- Portals and dashboards
- Portals can host discussions and surveys, and MySight provides customizable online dashboards and ad hoc analysis. · support.tivian.com, 12 Oct 2026
- Project types
- EFS supports anonymous, personalized, employee, multi-source feedback, panel, master data, and forum discussion projects, with some types restricted to specific installations. · support.tivian.com, 12 Oct 2026
- Purpose
- EFS is a platform for collecting, managing, and analyzing feedback and surveys. · support.tivian.com, 12 Oct 2026
- Reporting
- Reporting+ supports quantitative survey types, open-ended questions, external data, and customizable evaluation tables and charts. · support.tivian.com, 12 Oct 2026
- Security
- EFS enforces HTTPS with TLS/SSL for its admin areas, surveys, portals, and panel websites. · support.tivian.com, 12 Oct 2026
- Security audits
- Tivian's technical and organizational measures document says EFS receives one or two application security tests and one hosting infrastructure test each year. · tivian.com, 12 Oct 2026
- Security controls
- EFS documentation lists brute-force lockout after six failed password attempts, malware scanning for uploads, and configurable password controls. · support.tivian.com, 12 Oct 2026
- SMS extension limit
- The SMS Extension is unavailable for group installations and externally hosted customers; Tivian-hosted dedicated installations can lease it, with charges based on dispatch attempts. · support.tivian.com, 12 Oct 2026
- Support
- The EFS Support menu provides video tutorials, online documentation, a support contact option, and data protection and GDPR information. · support.tivian.com, 12 Oct 2026
- Survey creation
- Its Projects module uses a graphical interface for creating questionnaires without scripting skills. · support.tivian.com, 12 Oct 2026
- Transport security
- Tivian says all EFS areas, including administration, surveys, portals, and panel websites, use HTTPS with TLS/SSL and HTTP requests are redirected to HTTPS. · support.tivian.com, 12 Oct 2026
Where Tivian EFS stands on Freedom251
- Experience Management Software#19 of 26
- Survey Software#115 of 131