Freedom251 › Experience Management Software
PeopleMetrics CEM Platform
What PeopleMetrics CEM Platform is
PeopleMetrics CEM Platform supports patient, customer, and employee experience management. It gathers customer feedback through email, websites, kiosks, and other channels, and connects organizational systems so teams can analyze feedback alongside operational metrics. Users can create interactive dashboards and real-time reports tailored to different roles. Its text analytics engine identifies themes in customer comments and classifies sentiment as positive, neutral, or negative. Teams can set real-time survey alerts by response, customer segment, or keyword, then manage follow-up with case status feeds and closed-loop workflows. For root-cause analysis, users can create business-specific tags and report trends alongside customer and operational measures. The company describes CRM integration, with examples including Salesforce data, Zendesk support tickets, and API calls triggered by survey responses. Single sign-on is available, and administrators can manage user access and reporting permissions. PeopleMetrics says it helps customers get set up and trains them to build dashboards and real-time reports. The company states it holds active ISO/IEC 27001:2022 certification, valid through September 23, 2028. The web platform has no stated caps on invitations, responses, or users. Pricing is available on request; the platform page invites prospects to request a walkthrough and does not state a trial offer.
Who it suits
The platform may suit organizations managing patient, customer, or employee experience programs that want to combine feedback with operational metrics. Its role-based dashboards, CRM integrations, and follow-up workflows may fit teams with varied reporting and response needs.
What it does well
- Collects customer feedback through email, websites, kiosks, and other channels.
- No caps on invitations, responses, or users.
- Reports can be tailored to user roles.
- Alerts and closed-loop follow-up support case handling.
- Single sign-on and access controls are available.
What to know first
- Pricing is available on request.
- No trial offer is stated.
- The platform is available on the web.
Limits
The paid plan has no caps on invitations, responses, or users. Pricing is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Paid plan | No caps on invitations, responses or users; contact PeopleMetrics for pricing | On request |
As peoplemetrics.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the PeopleMetrics CEM Platform website.
- Request a walkthrough from PeopleMetrics.
- Work with PeopleMetrics to get set up and receive dashboard and reporting training.
- Use the web platform to build dashboards and real-time reports.
Verdict
PeopleMetrics CEM Platform combines feedback collection, analytics, reporting, and follow-up workflows across experience programs. Organizations considering it will need to request pricing and a walkthrough; the page does not state a trial offer.
Questions
What does PeopleMetrics CEM Platform do?
It supports patient, customer, and employee experience management. It collects customer feedback and connects it with organizational systems so teams can analyze it alongside operational metrics.
How much does it cost?
The platform is paid, with pricing available on request.
Which platforms does it support?
It is listed for web.
Can it connect to CRM systems?
PeopleMetrics describes CRM integration, with examples including Salesforce data, Zendesk support tickets, and API calls triggered by survey responses.
Does the platform have user or response caps?
The platform page says there are no caps on invitations, responses, or users.
What onboarding help is available?
PeopleMetrics says it will set customers up and train them to build dashboards and real-time reports.
Facts from PeopleMetrics CEM Platform's own pages
- Access controls
- Administrators control user access and reporting permissions, and the platform supports single sign-on. · peoplemetrics.com, 8 Oct 2026
- Alerts and follow-up
- Teams can configure real-time survey alerts, track case status and coordinate closed-loop follow-up workflows. · peoplemetrics.com, 8 Oct 2026
- CRM and other integrations
- The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses. · peoplemetrics.com, 7 Oct 2026
- CRM integration
- The platform can pull customer feedback data into a CRM for a single view of customer relationships. · peoplemetrics.com, 8 Oct 2026
- Dashboards
- Users can customize interactive dashboards and reports, with training to build dashboards and real-time reports. · peoplemetrics.com, 8 Oct 2026
- Feedback channels
- It collects customer feedback through email, websites, kiosks and other channels. · peoplemetrics.com, 8 Oct 2026
- Feedback collection
- It collects customer feedback through email, websites, kiosks, and other channels. · peoplemetrics.com, 7 Oct 2026
- Feedback limits
- The product page says there are no caps on invitations, responses or users. · peoplemetrics.com, 8 Oct 2026
- Founded
- 2001 · peoplemetrics.com, 28 Sept 2026
- Operational data
- It connects PeopleMetrics with other systems in real time so teams can analyze customer experience alongside operational metrics. · peoplemetrics.com, 8 Oct 2026
- Pricing and trial
- The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer. · peoplemetrics.com, 7 Oct 2026
- Privacy and security
- Its privacy policy describes encryption in transit, access controls, activity monitoring and logging, and employee security training. · peoplemetrics.com, 8 Oct 2026
- Purpose
- The platform supports patient, customer and employee experience management through feedback, insights and action. · peoplemetrics.com, 8 Oct 2026
- Reporting
- Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles. · peoplemetrics.com, 7 Oct 2026
- Root cause analysis
- Users can create business-specific root-cause tags and report on operational themes linked to customer experience issues. · peoplemetrics.com, 8 Oct 2026
- Security certification
- PeopleMetrics says it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028. · peoplemetrics.com, 8 Oct 2026
- Support and onboarding
- The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports. · peoplemetrics.com, 7 Oct 2026
- Support and training
- The product page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports. · peoplemetrics.com, 8 Oct 2026
- Text analytics
- Its native text analytics engine identifies themes in comments and analyzes positive, neutral and negative sentiment. · peoplemetrics.com, 8 Oct 2026
Where PeopleMetrics CEM Platform stands on Freedom251
- Experience Management Software#20 of 26
- Customer Experience Management Software#29 of 34