No. 18 of 34 ·Customer Experience Management Software

Hello Customer

Web · Android · iPhone · API

Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Hello Customer is ranked #18 of 34 in customer experience management software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan.

Hello Customer plans and pricing

All plans

Custom Not published volume-based; book a demo for pricing feedback volume · not per-seat · market-research limitations hellocustomer.com · 1 Oct 2026

Compared on customer experience management software

Free plan: No

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The record

Product: Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams.
Feedback sources: The platform brings together surveys, reviews, calls, chats and customer-support interactions.
AI analysis: ISAAC analyzes open customer feedback in more than 30 languages, detecting topics and sentiment and powering NPS and CSAT dashboards.
Key drivers: Key Driver Analysis ranks themes by how much they move a customer score.
Ask ISAAC: Ask ISAAC answers questions about customer feedback in plain language and cites the underlying verbatims.
Integrations: Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API.
Integration coverage: The company says sources with an API, file export or webhook can almost certainly be connected.
Mobile app: Its mobile feedback app is installable on any phone from the browser, works offline with cached feedback, and supports company single sign-on.
Security certification: Hello Customer is certified to ISO/IEC 27001:2022 and states that it is GDPR compliant.
Data protection: Customer environments are isolated and data is encrypted at rest with AES-256 and in transit with SSL/TLS.
Hosting: The systems run on Microsoft Azure data centers in Amsterdam, Netherlands, and Dublin, Ireland.
Support: The company provides general system, infrastructure and information-security support at [email protected].
Target users: CX, operations and leadership teams use Hello Customer across retail, banking, insurance and telecom.
Notable limitation: Hello Customer states that it is not a market-research suite and does not target panel studies, complex R&D questionnaire logic or research-agency workflows.

Where it ranks on Freedom251

Best Customer Experience Management Software in 2026#18 of 34
Best Voice of Customer Software in 2026#14 of 29

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Sources

hellocustomer.com/en/· checked 1 Oct 2026
hellocustomer.com/en/isaac· checked 1 Oct 2026
hellocustomer.com/en/integrations· checked 1 Oct 2026
hellocustomer.com/en/mobile-app· checked 1 Oct 2026
hellocustomer.com/en/security-faq· checked 1 Oct 2026
hellocustomer.com/en/blog/checkmarket-alternatives· checked 1 Oct 2026