Hello Customer

What Hello Customer is

Hello Customer is a European Voice of Customer platform for CX, operations, and leadership teams. It brings together surveys, reviews, calls, chats, and customer-support interactions, then analyzes open feedback to show what shapes customer satisfaction and where teams can act. Its AI tool, ISAAC, detects topics and sentiment in feedback written in more than 30 languages, supporting NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores. Ask ISAAC lets users ask questions about feedback in plain language and cites the customer comments behind its answers. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads, and its API. Hello Customer says sources offering an API, file export, or webhook can almost certainly be connected. Its mobile feedback app installs from a browser, can work offline with cached feedback, and supports company single sign-on. The company is based in Ghent, Belgium, and its systems run on Microsoft Azure data centers in Amsterdam and Dublin. It states GDPR compliance and ISO/IEC 27001:2022 certification, with isolated customer environments and encryption at rest and in transit. Pricing is custom and volume-based, with a demo available by request.

Who it suits

Hello Customer suits CX, operations, and leadership teams that need to consolidate feedback and direct follow-up across retail, banking, insurance, or telecom. It is designed for customer experience work rather than panel studies, complex R&D questionnaire logic, or research-agency workflows.

Limits

There is no free plan. The Custom plan is volume-based, with pricing available by booking a demo; it is not priced per seat.

Getting started

1. Visit the Hello Customer website.
2. Book a demo to discuss custom, volume-based pricing.
3. Choose Android, iOS, web, or API access for your needs.
4. Connect feedback sources through listed integrations, an API, file export, or webhook.

Verdict

Choose Hello Customer if your teams need to combine customer feedback, identify satisfaction drivers, and route action across departments. Its language analysis, cited answers, and integrations support that work. Look elsewhere if your primary need is panel research, complex R&D questionnaires, or research-agency workflows.