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Cemantica
What Cemantica is
Cemantica is Customer Experience software covering work from strategy through execution. Its Journey Value Management Platform combines journey design and orchestration with insights, feedback collection and value measurement. Journey analytics include sentiment analysis, alerts and triggers, and ROI measurement. Alex AI can generate journey maps, personas and improvement opportunities from data; Alex AI Pro can answer questions and recommend next steps. Cemantica lists more than 70 data connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also be connected through an API and web services or imported from Excel and CSV files. The cloud-based SaaS platform uses shared instances for trial and Starter tiers, and private cloud instances for higher packages. Cemantica states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise trial lasts 21 days, allows up to five users and does not require a credit card. Journey maps can be exported as PDF, image or Excel files.
Who it suits
Cemantica suits organizations managing customer experience across areas such as financial services, retail, healthcare, hospitality, professional services and technology. Its trial is limited to five users, making that an important consideration for teams evaluating it.
What it does well
- Combines journey design, feedback and value measurement
- Alex AI can generate maps and personas from data
- More than 70 data connectors
- Imports Excel and CSV files
- Exports journey maps as PDF, image or Excel
What to know first
- No free plan
- Trial lasts 21 days
- Trial is limited to five users
- Starter uses shared cloud infrastructure
Limits
The Enterprise free trial lasts 21 days and is limited to five users. Starter provides 1 GB of storage on a shared cloud instance and limited Alex AI queries; other package limits vary, including listed storage of 5 GB, 10 GB or 20 GB.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise free trial | 21 days · up to 5 users · no credit card needed | Free |
| Starter | 1 GB storage · shared cloud · limited Alex AI queries | On request |
| Enterprise | 10 GB storage · private cloud · SSO listed in package comparison | On request |
| Standard | 5 GB storage · private cloud · limited Alex AI queries | On request |
| JVMP | 20 GB storage · private cloud | On request |
As cemantica.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Cemantica website.
- Start the Enterprise free trial for up to five users.
- Use the cloud-based SaaS platform.
- Connect data through available connectors, API or web services, or import Excel and CSV files.
- Choose a package based on its storage and cloud-instance details.
Verdict
Cemantica brings journey planning, feedback, analytics and measurement together, with a trial to explore the platform for up to five users. Check the package details for storage, cloud setup and Alex AI query limits when comparing options.
Questions
Does Cemantica have a free plan?
There is no permanent free plan. Its Enterprise free trial lasts 21 days, supports up to five users and requires no credit card.
Which platforms does Cemantica support?
Cemantica lists web and API platforms and describes the product as cloud-based SaaS.
What integrations are available?
Cemantica says it has more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also be integrated through API and web services or imported from Excel and CSV files.
Can journey maps be exported?
Yes. Cemantica says journey maps can be exported in PDF, image and Excel formats.
What cloud options do the packages use?
The trial and Starter tiers use shared cloud instances. Higher packages use private cloud instances.
Facts from Cemantica's own pages
- AI features
- Alex AI can generate journey maps, personas and improvement opportunities from data, while Alex AI Pro can answer questions and recommend next steps. · cemantica.com, 3 Oct 2026
- API and imports
- The company says data can be integrated through its API and web services or by importing Excel and CSV files. · cemantica.com, 3 Oct 2026
- Data integrations
- Cemantica says it has more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. · cemantica.com, 3 Oct 2026
- Deployment
- Cemantica describes its offering as a cloud based SaaS platform, with shared cloud instances for the trial and Starter tiers and private cloud instances for higher packages. · cemantica.com, 3 Oct 2026
- Exports
- Cemantica says journey maps can be exported in PDF, image and Excel formats with white label, high definition design. · cemantica.com, 3 Oct 2026
- Headquarters
- Cemantica says it is headquartered in France and has offices across Europe and in the United States. · cemantica.com, 3 Oct 2026
- Journey analytics
- The platform includes journey analytics, sentiment analysis, alerts and triggers, and ROI measurement. · cemantica.com, 3 Oct 2026
- Journey management
- Its Journey Value Management Platform combines journey design, orchestration, insights, feedback collection and value measurement. · cemantica.com, 3 Oct 2026
- Product
- Cemantica describes itself as end-to-end Customer Experience software covering strategy through execution. · cemantica.com, 3 Oct 2026
- Security
- Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified. · cemantica.com, 3 Oct 2026
- Support
- The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance. · cemantica.com, 3 Oct 2026
- Target customers
- The company presents its platform for organizations managing customer experience across sectors including financial services, retail, healthcare, hospitality, professional services and technology. · cemantica.com, 3 Oct 2026
- Trial limit
- The Enterprise trial page offers 21 days without a credit card, and the pricing page says the trial is for up to five users. · cemantica.com, 3 Oct 2026