UXPressia
UXPressia is a web platform for organizing and managing customer experience work. It brings customer journey maps, personas, service blueprints, impact maps, and CX Chunks into one workspace. Teams can work together on journey maps and personas in real time or asynchronously, and templates are available for journey maps, impact maps, service blueprints, and personas. AI tools can create journey maps and personas, turn images into maps, support chats with personas, and provide workspace insights. Exports include PNG, PDF, CSV, and PPTX, with availability depending on the plan. The free plan allows three journey maps, three personas, and three impact maps, plus PNG export. Pro is 36.00 USD per month per user and includes unlimited maps, personas, impact maps, and tags, with PDF and CSV export. Business is 95.00 USD per month per user and adds team and reporting tools, branding, PPTX export, and listed integrations. UXPressia says it does not use customer data to train AI models, but does not offer dedicated AI instances for individual customers.
Who it is for
UXPressia suits CX strategists, CX/UX designers and directors, consultants, analysts, project managers, researchers, and HR professionals who need to organize customer experience assets. Its free plan may fit individuals or small teams with limited mapping needs.
What is good
- Templates cover four mapping formats.
- Teams can collaborate in real time or asynchronously.
- AI can generate maps and personas.
- Exports include PNG, PDF, CSV, and PPTX.
- Free plan includes three maps of each listed type.
What to know first
- Free plan limits maps and personas to three each.
- PDF and CSV export require Pro or higher.
- Dedicated AI instances are not offered.
- Paid plans are billed per user.
Verdict
UXPressia combines several customer experience mapping tools, collaboration, templates, and AI features in one web workspace. Check the plan limits and export availability against your needs before choosing a tier.
UXPressia plans and pricing
All plansCompared on customer experience management software
- Free plan
- Yes
