Freedom251 › Customer Experience Management Software
omniXM
What omniXM is
omniXM is a paid experience management platform for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants. Available on Android and iOS, it is organized around listening to feedback, understanding experience signals, taking operational action, and showing the revenue impact of improvements. Its omniXMOS suite uses an orchestrator to direct 12 specialized agents.
Feedback tools include omniFlow, which collects adaptive, trigger-based responses through personalized conversations, and omniPulse, which captures real-time sentiment through kiosks, QR codes, and tap stations. omniWatch detects problems early; omniInsights provides reporting; and omniSense acts as an AI analyst for questions. For follow-through, omniGuide assigns action plans, omniResolve supports guest recovery, and omniStaff analyzes feedback by staff member and shift. omniValue links CSAT improvement with loyalty, spend per visit, renewal probability, and member lifetime value in ROI statements.
The platform connects alongside existing systems and syncs data through an API. The maker says foundation agents can use existing data from day one without deep integrations; deployments with PMS, POS, or membership integrations are configured in weeks. Pricing is a custom quote based on location count and agent tier. omniXM lists Daxko and Traction Rec as live integrations, with other integrations for relevant industries.
Who it suits
omniXM is designed for distributed operators and teams responsible for experience, regional operations, sites, or marketing and growth. Its listed industries include contract food services, workplace services, hotels, fitness and wellness, and restaurants. It may suit teams looking to collect feedback, assign follow-up actions, and connect experience measures to business outcomes.
What it does well
- Coordinates 12 specialized agents through one orchestrator.
- Collects feedback through conversations, kiosks, QR codes, and tap stations.
- Analyzes feedback by staff member and shift.
- Connects experience improvements with loyalty and spending measures.
- Can use existing data without deep integrations.
What to know first
- Paid pricing requires a custom quote.
- Pricing depends on location count and agent tier.
- The Help Centre is marked as coming soon.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom quote | Contact us for a custom quote; pricing is based on location count and agent tier. · Location count · agent tier | On request |
As omnixm.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the omniXM website.
- Contact omniXM for a custom quote based on location count and agent tier.
- Use foundation agents with existing data, or configure PMS, POS, or membership integrations.
- Access the platform on Android or iOS.
Verdict
Distributed operators seeking a connected feedback, analysis, and action workflow should consider omniXM, especially if they need to relate experience measures to revenue indicators. Its listed integrations and mobile platforms may fit operators using existing systems. Buyers should contact the provider for a quote based on location count and agent tier.
Questions
How much does omniXM cost?
Pricing is by custom quote. The quote depends on location count and agent tier.
Which mobile platforms are available?
omniXM lists Android and iOS.
What integrations are listed?
Daxko and Traction Rec are listed as live integrations. The platform also lists MEWS, Toast, and Oracle OPERA for relevant industries; its restaurant page states native POS integrations with Toast and Square.
Can it work with existing data?
The FAQ says foundation agents can use existing data from day one without deep integrations. Deployments with PMS, POS, or membership system integrations are configured in weeks.
What does omniXM do with experience feedback?
It collects and analyzes feedback, supports assigned action plans and guest recovery, and connects experience measures with indicators such as loyalty, spend per visit, and renewal probability.
Facts from omniXM's own pages
- Additional integrations
- The restaurant page states native POS integrations with Toast and Square, while the Daxko partner page lists Club Automation as in development and Engage Pro as planned. · omnixm.com, 8 Oct 2026
- AI agents
- The omniXMOS suite is described as one orchestrator directing 12 specialized agents. · omnixm.com, 8 Oct 2026
- Analysis
- omniWatch is described as detecting problems early, omniInsights as reporting, and omniSense as a 24/7 AI CX analyst that answers questions in seconds. · omnixm.com, 8 Oct 2026
- Deployment
- The FAQ says foundation agents can use existing data from day one without deep integrations, while deployments with PMS, POS, or membership system integrations are configured in weeks. · omnixm.com, 8 Oct 2026
- Feedback capture
- omniFlow provides adaptive, trigger-based conversations, and its questions, logic, and triggers can be customized within team-defined guardrails. · omnixm.com, 8 Oct 2026
- Feedback collection
- omniFlow collects feedback through short, personalized conversations, while omniPulse captures real-time sentiment through kiosks, QR codes, and tap stations. · omnixm.com, 8 Oct 2026
- Headquarters
- omniXM says it is headquartered in Woodinville, Washington, with engineering and operations in Pune, India. · omnixm.com, 8 Oct 2026
- How it works
- The platform organizes its work into listening, understanding, acting, and proving, with an orchestrator directing 12 specialized agents. · omnixm.com, 8 Oct 2026
- Industries served
- The maker lists contract food services, workplace services, hotels, fitness and wellness, and restaurants as target industries. · omnixm.com, 8 Oct 2026
- Integration approach
- The maker says omniXM connects alongside operators’ existing systems of record and syncs data through an API. · omnixm.com, 8 Oct 2026
- Integrations
- omniFlow lists Daxko and Traction Rec as live integrations, with MEWS, Toast, and Oracle OPERA also listed for relevant industries. · omnixm.com, 8 Oct 2026
- Intended customers
- The platform is presented for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants. · omnixm.com, 8 Oct 2026
- Intended users
- The site describes the product as built for distributed operators and for global experience, regional operations, location and site, and marketing and growth leaders. · omnixm.com, 8 Oct 2026
- Named integration
- The partners page lists Daxko as a live technology and channel integration for retention intelligence at YMCA, JCC, and multi-site wellness organizations. · omnixm.com, 8 Oct 2026
- Notable limit
- The CFS page says pricing depends on location count and agent tier and requires contacting omniXM for a custom quote. · omnixm.com, 8 Oct 2026
- Operational actions
- omniGuide assigns action plans, omniResolve supports guest recovery, and omniStaff analyzes feedback by staff member and shift. · omnixm.com, 8 Oct 2026
- Privacy
- The privacy policy says omniXM processes customer or employee experience data on clients’ behalf as a data processor and does not sell personal data. · omnixm.com, 8 Oct 2026
- Product
- omniXM describes itself as an AI-native experience management operating system for distributed operators. · omnixm.com, 8 Oct 2026
- ROI reporting
- omniValue ties CSAT improvement to loyalty, spend per visit, renewal probability, and member lifetime value to provide CFO-ready ROI statements. · omnixm.com, 8 Oct 2026
- Security
- The privacy policy states that data is encrypted in transit and at rest, with role-based access controls and continuous monitoring and auditing. · omnixm.com, 8 Oct 2026
- Security and compliance
- The pages reviewed do not state specific security certifications or compliance standards. · omnixm.com, 8 Oct 2026
- Support
- The home page lists a Help Centre for documentation, guides, and support resources as coming soon. · omnixm.com, 8 Oct 2026
- Support resources
- The site lists a Help Centre for documentation, guides, and support resources, marked “Coming Soon.” · omnixm.com, 8 Oct 2026
- What it does
- omniXM describes itself as an AI-native experience management operating system that captures signals, detects risk, drives action, and proves revenue impact across locations. · omnixm.com, 8 Oct 2026