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Press'nXPress
What Press'nXPress is
Press'nXPress is a SaaS platform for gathering customer feedback and routing results into follow-up. It accepts responses through kiosks, apps, SMS, email, digital channels, IVR, signature pads, QR codes and business review sites. PXP Insights presents real-time data in customizable reports and mobile-compatible dashboards. Natural language processing sorts comments by sentiment, finds themes and tracks how sentiment shifts. When scores are low, Action Hub can create tasks, notify location managers and sync results with reporting systems. Integrations include APIs, webhooks, CRM, help desk, POS, Zapier, Slack, Qualtrics and custom workflows. Feedback data is encrypted in transit and at rest, and SMS-based two-factor authentication is supported. The mobile app is available on iOS and Android, and the platform works on web-enabled devices. XPressKiosk can send data over its built-in SIM without Wi-Fi. The paid service has no free plan or trial. Pricing is available on request and is customized based on terminals, collected data and support needs.
Who it suits
It is aimed at businesses of all sizes, particularly retail, restaurants, hospitality, healthcare, events and education. It may suit teams that need to collect feedback across multiple channels and turn low scores into assigned follow-up.
What it does well
- Collects feedback through a wide range of channels
- Customizable reports and mobile-compatible dashboards
- Action Hub can assign tasks after low scores
- XPressKiosk sends data without Wi-Fi
- Encrypts data and supports SMS two-factor authentication
What to know first
- No free plan or free trial
- Pricing is available only on request
- Subscription cost varies by terminals, data and support
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | high-traffic locations · high-volume feedback · real-time alerts · response trends | On request |
| Advanced | high-traffic locations · digital channels · enhanced feedback-management capabilities | On request |
| Managed | professional services · expert assistance managing feedback · enhanced feedback-management capabilities | On request |
As pressnxpress.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Verdict
Press'nXPress combines broad feedback collection with analysis and workflows for acting on low scores. Buyers should account for its custom, request-based pricing and lack of a free plan or trial.
Facts from Press'nXPress's own pages
- Action workflows
- Action Hub can create tasks, alert location managers and synchronize results with reporting systems after low scores. · pressnxpress.com, 1 Oct 2026
- Analytics dashboard
- PXP Insights provides real-time feedback data, customizable reports and mobile-compatible dashboards. · pressnxpress.com, 1 Oct 2026
- Core product
- Press'nXPress is a SaaS platform for real-time, actionable customer feedback. · pressnxpress.com, 1 Oct 2026
- Data retention
- Customer client personal data is automatically deleted from Press'nXPress databases and servers when the customer contract or subscription ends. · pressnxpress.com, 1 Oct 2026
- Feedback channels
- The platform collects feedback through kiosks, apps, SMS, email, digital channels, IVR, signature pads, QR codes and business review sites. · pressnxpress.com, 1 Oct 2026
- Founded
- 2016 · pressnxpress.com, 28 Sept 2026
- Headquarters
- Markham, Ontario, Canada; Los Angeles, California, United States · pressnxpress.com, 28 Sept 2026
- Integrations
- Integrations support APIs, webhooks, CRM, help desk, POS, Zapier, Slack, Qualtrics and custom workflows. · pressnxpress.com, 1 Oct 2026
- Kiosk connectivity
- XPressKiosk uses a built-in SIM card to send feedback data without requiring Wi-Fi. · pressnxpress.com, 1 Oct 2026
- Mobile access
- The PXP mobile application is available on the App Store and Google Play, and the platform works on web-enabled devices. · pressnxpress.com, 1 Oct 2026
- Pricing limits
- The subscription price is customized based on feedback terminals, data collected and required support. · pressnxpress.com, 1 Oct 2026
- Security encryption
- Feedback data is encrypted in transit and at rest, with SSL/TLS used between collectors, servers and reports. · pressnxpress.com, 1 Oct 2026
- Support
- Technical support is available through the PXP support team by email or support help desk, with integration assistance and documentation. · pressnxpress.com, 1 Oct 2026
- Target customers
- The solution is aimed at businesses of all sizes, especially retail, restaurants, hospitality, healthcare, events and education. · pressnxpress.com, 1 Oct 2026
- Text analytics
- Natural language processing classifies comments by sentiment, identifies themes and tracks sentiment changes over time. · pressnxpress.com, 1 Oct 2026
- Two-factor authentication
- PXP supports SMS-based two-factor authentication in addition to passwords. · pressnxpress.com, 1 Oct 2026