Freedom251 › Customer Experience Management Software
moveXM
What moveXM is
moveXM provides customer feedback and customer experience management software with consulting support. Its moveXM Infinity platform is aimed at large companies running programs across markets, brands, and touchpoints. Infinity supports automatic feedback analysis, pattern recognition, action prioritization, BI reporting, urgent-feedback alerts, inner-loop management, and individualized action planning. It connects with CRM, ERP, eCommerce, marketing, and operational systems, while a REST API supports custom applications and tailored integrations. moveXM Next is a leaner web-based option for small and medium-sized companies. It creates surveys through channels such as email and WhatsApp, then provides text and sentiment analysis, AI-assisted summaries, dashboards, KPI visualizations, alerts, and filtered BI reporting. Next requires a browser and internet connection. Its listed plan costs €6,500 a year after a one-time setup fee. Infinity data is stored in Frankfurt data centers, and moveXM states GDPR, TISAX, ISO 27001, and ISO 9001:2015 compliance.
Who it suits
Infinity suits large companies with complex, multi-market CX programs. Next is aimed at smaller teams wanting a quicker survey and feedback setup without an IT project.
What it does well
- Omnichannel survey collection
- AI feedback and sentiment analysis
- BI dashboards and KPI visualizations
- CRM, ERP, and marketing integrations
- Urgent-feedback action management
What to know first
- No free plan
- Next requires internet and a browser
- Next has a one-time setup fee
- Listed Next plan costs €6,500 a year
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| moveXM Next | 6500 Euro im Jahr, nach einem einmaligen Setup · setup fee applies · pricing described as fair and predictable | €6,500 a year |
As movexm.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
moveXM offers two products for different CX program sizes, from lean survey work to enterprise operations. Its integrations, analytics, alerts, and consulting support cover collection through action.
Facts from moveXM's own pages
- AI analysis
- Its AI features support automatic feedback analysis, pattern recognition, and action prioritization. · movexm.com, 4 Oct 2026
- AI data use
- The company says customer data is not used to train AI models. · movexm.com, 5 Oct 2026
- Alerts and reporting
- moveXM Next includes hot alert and inner-loop management for urgent critical feedback, plus analysis and BI reporting with custom filters. · movexm.com, 5 Oct 2026
- Analysis
- moveXM Next includes automated text and sentiment analysis, AI-assisted summaries, dashboards, and KPI visualizations. · movexm.com, 5 Oct 2026
- API
- A REST API can be used to connect custom applications, with the team supporting tailored integrations. · movexm.com, 4 Oct 2026
- BI reporting
- The Infinity platform includes BI reporting for flexible performance evaluation and enterprise-wide analysis. · movexm.com, 4 Oct 2026
- Closed-loop
- Infinity offers hot alerts and inner-loop management for urgent critical feedback, along with individualized action planning. · movexm.com, 4 Oct 2026
- Company experience
- The company describes itself as having over 30 years of experience in customer experience management. · movexm.com, 5 Oct 2026
- Company location
- The maker states that moveXM is based in Frankfurt am Main. · movexm.com, 4 Oct 2026
- Data location
- The security page says customer data is stored in German data centers in Frankfurt am Main. · movexm.com, 4 Oct 2026
- Data security
- moveXM Infinity stores data in German data centers and states that its security standards include GDPR compliance, ISO 27001, TISAX, and ISO 9001:2015. · movexm.com, 5 Oct 2026
- Feedback collection
- moveXM Next supports surveys across channels including email and WhatsApp, using templates that can be tailored to customers. · movexm.com, 5 Oct 2026
- Founded
- 1995 · movexm.com, 28 Sept 2026
- Headquarters
- Frankfurt, Germany · movexm.com, 28 Sept 2026
- Integrations
- moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications. · movexm.com, 5 Oct 2026
- Intended users
- Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints. · movexm.com, 4 Oct 2026
- Next product
- moveXM Next is described as a lean way for companies to create surveys without an IT project, collect feedback, and analyze results in the system. · movexm.com, 4 Oct 2026
- Product
- moveXM is a customer experience management platform for collecting and managing customer feedback across customer journey touchpoints. · movexm.com, 4 Oct 2026
- Purpose
- moveXM provides customer feedback and customer experience management software, backed by CX consulting. · movexm.com, 5 Oct 2026
- Security
- The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015. · movexm.com, 4 Oct 2026
- Support
- moveXM Next support includes help with setup and survey development, as well as a self-service portal for common questions. · movexm.com, 5 Oct 2026
- Two products
- moveXM Infinity is designed for large companies and complex CX programs, while moveXM Next offers a leaner starting point. · movexm.com, 5 Oct 2026
- Usage requirement
- moveXM Next is web-based and requires an internet connection and a browser. · movexm.com, 5 Oct 2026
- Who it is for
- moveXM Next is aimed at small and medium-sized companies and teams seeking a quick start in customer experience without a large project. · movexm.com, 5 Oct 2026