No. 31of 34 ·Customer Experience Management Software

moveXM

Name: moveXM
Price: 6500 EUR

Web · API· paid plans from €541.67/mo

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Freedom report

One barScore 5.0

Free tierNo free tier
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

moveXM is ranked #31 of 34 in customer experience management software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at €541.67/mo.

moveXM plans and pricing

All plans

moveXM Next €6,500/yr 6500 Euro im Jahr, nach einem einmaligen Setup setup fee applies · pricing described as fair and predictable movexm.com · 5 Oct 2026

Compared on customer experience management software

Free plan: No
Journey mapping: Yes
Feedback channels: omnichannel
Text analytics: Yes
Closed-loop actions: Yes
Experience programs: enterprise

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The record

Product: moveXM is a customer experience management platform for collecting and managing customer feedback across customer journey touchpoints.
AI analysis: Its AI features support automatic feedback analysis, pattern recognition, and action prioritization.
BI reporting: The Infinity platform includes BI reporting for flexible performance evaluation and enterprise-wide analysis.
Closed-loop: Infinity offers hot alerts and inner-loop management for urgent critical feedback, along with individualized action planning.
Integrations: moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems to consolidate and synchronize customer data.
API: A REST API can be used to connect custom applications, with the team supporting tailored integrations.
Security: The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.
Data location: The security page says customer data is stored in German data centers in Frankfurt am Main.
AI data use: The maker says customer data is not used to train AI models.
Support: The maker describes its service and consulting teams as locally based and says it provides support for tailored integrations.
Intended users: Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints.
Next product: moveXM Next is described as a lean way for companies to create surveys without an IT project, collect feedback, and analyze results in the system.
Company experience: The maker describes moveXM as a European CX provider with over 30 years of experience.
Company location: The maker states that moveXM is based in Frankfurt am Main.
Price from: €541.67/mo

Where it ranks on Freedom251

Best Customer Experience Management Software in 2026#31 of 34

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Sources

movexm.com/en/produkte/movexm-infinity· checked 4 Oct 2026
movexm.com/en/produkte/movexm-infinity/integration· checked 4 Oct 2026
movexm.com/en/produkte/movexm-infinity/datenschutz· checked 4 Oct 2026
movexm.com/en/%C3%BCber-uns· checked 4 Oct 2026
movexm.com/en/· checked 5 Oct 2026
movexm.com/produkte/movexm-next· checked 5 Oct 2026