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ActionXM
What ActionXM is
ActionXM is an experience management platform for collecting feedback, interpreting it, and prompting follow-up. Surveys can be sent through email, SMS, web, or in-app channels. Its AI analytics categorize feedback and surface emerging themes using sentiment analysis, topic clustering, anomaly detection, and natural language processing. ActionXM also links NPS, CSAT, and CES surveys with customer behavioral signals. Session replay, click and scroll heatmaps, frustration detection, and surveys can be brought together on a unified profile. The platform says it detects rage clicks, dead clicks, quick backs, and Core Web Vitals failures, then combines those signals into a weighted frustration score. Its Actions Engine can create cases from behavioral patterns, attach session replay, and route cases to a team. ActionXM lists 200+ integrations, including Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, along with a REST API and webhooks. Plans are Starter, Professional, and Enterprise; all require contacting the company for pricing. A 14-day trial is available, and there is no free plan.
Who it suits
ActionXM may suit growing teams building experience management programs, as well as organizations with more advanced requirements. Its multichannel surveys, behavioral analysis, and case routing are relevant to teams that need to connect feedback with follow-up.
What it does well
- Surveys support email, SMS, web, and in-app channels.
- AI analytics include sentiment and topic analysis.
- Behavior signals can generate cases routed to teams.
- Lists more than 200 integrations, plus an API and webhooks.
- Offers a 14-day trial.
What to know first
- Plan prices require contacting the company.
- No free plan is available.
- Starter is limited to 10,000 responses per year and five seats.
- Professional is limited to 100,000 responses per year and 25 seats.
Limits
Starter allows up to 10,000 responses per year and five user seats. Professional allows up to 100,000 responses per year and 25 user seats; Enterprise lists unlimited responses and users.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | Contact for Pricing · Unlimited responses · Unlimited users · Full platform access · Predictive analytics · 200+ integrations · SSO & SCIM · Dedicated success manager · Custom SLA | On request |
| Professional | Contact for Pricing · Up to 100,000 responses/year · 25 user seats · Advanced survey logic · Custom dashboards · AI-powered analytics · 50+ integrations · Priority support | On request |
| Starter | Contact for Pricing · Up to 10,000 responses/year · 5 user seats · Core survey builder · Basic dashboards · Email support · AI analytics · Custom integrations | On request |
As action-xm.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open ActionXM on the web
- Start the 14-day trial or contact the company about a plan
- Choose Starter, Professional, or Enterprise requirements
- Deploy surveys through email, SMS, web, or in-app channels
- Connect services through available integrations, the REST API, or webhooks
- Create cases and route them with the Actions Engine
Verdict
ActionXM links feedback, behavioral signals, analytics, and follow-up cases across several channels.
Questions
Does ActionXM offer a free plan or trial?
There is no free plan. ActionXM offers a 14-day trial.
How is ActionXM priced?
Starter, Professional, and Enterprise pricing requires contacting the company. The plans are billed as Contact for Pricing.
Which survey channels are supported?
Surveys can be sent through email, SMS, web, and in-app channels.
What integrations does ActionXM provide?
ActionXM lists more than 200 integrations, including Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier. It also offers a REST API and webhooks.
What are the Starter and Professional limits?
Starter includes up to 10,000 responses per year and five user seats. Professional includes up to 100,000 responses per year and 25 user seats.
What security features are listed?
ActionXM states that it is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers.
Facts from ActionXM's own pages
- AI analytics
- Its AI analytics automatically categorize feedback, detect emerging themes, and surface insights, including sentiment analysis, topic clustering, anomaly detection, and natural language processing. · action-xm.com, 8 Oct 2026
- Automated cases
- Its Actions Engine can create cases from detected behavioral patterns, attach session replay, and route them to a team. · action-xm.com, 8 Oct 2026
- Behavior analytics
- The platform combines session replay, click and scroll heatmaps, frustration detection, and surveys on a unified profile. · action-xm.com, 8 Oct 2026
- Cancellation
- The site says subscriptions can be canceled anytime without long-term contracts or cancellation fees, with access continuing through the current billing period. · action-xm.com, 8 Oct 2026
- Frustration signals
- ActionXM says it detects rage clicks, dead clicks, quick backs, and Core Web Vitals failures, and combines them into a weighted frustration score. · action-xm.com, 8 Oct 2026
- Integrations
- ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks. · action-xm.com, 8 Oct 2026
- Purpose
- ActionXM describes itself as an experience management platform for capturing feedback, understanding it, and driving action. · action-xm.com, 8 Oct 2026
- Refunds
- The site says paid subscribers can receive a full refund within the first 30 days if dissatisfied. · action-xm.com, 8 Oct 2026
- Security
- The company states that ActionXM is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers. · action-xm.com, 8 Oct 2026
- Support
- The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise. · action-xm.com, 8 Oct 2026
- Survey channels
- Surveys can be deployed through email, SMS, web, or in-app channels. · action-xm.com, 8 Oct 2026
- Survey measures
- The behavioral analytics page describes NPS, CSAT, and CES surveys linked with customer behavioral signals. · action-xm.com, 8 Oct 2026
- Target users
- The plan descriptions position ActionXM for growing teams, teams scaling their experience management program, and organizations with advanced requirements. · action-xm.com, 8 Oct 2026