Freedom251 › Customer Experience Management Software
Orchetta
What Orchetta is
Orchetta organizes customer journeys, connects customer evidence to work, and tracks whether the work improved the journey. Users arrange journeys into stages and steps, then attach work to the relevant step. Evidence cards can hold customer quotes and feedback, while custom object types can represent findings or hypotheses. Cycles set time limits for work, and roadmaps show cycles, journeys, and cards on a calendar with real dates. AI agents can run briefs manually or on daily, weekly, or monthly schedules, staging proposed changes for review before applying them. The product includes eight AI skills and can create written reports or slide decks from workspace content. Named integrations include Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma. Outside assistants can read and work on the map over MCP using a user-issued, revocable API token. Starter costs $45 a month per editor and includes 450 AI credits per seat, 5 GB storage per seat, and four integrations. Pro is 65.00 USD monthly per editor and Super is 115.00 USD; a 7-day trial is available.
Who it suits
Orchetta suits people at work organizing customer journeys and tying evidence to planned work. Its scheduled agents, roadmaps, and reports can support teams managing ongoing journey changes.
What it does well
- Journey stages and steps can link directly to work
- Evidence cards hold customer quotes and feedback
- Agents can run briefs on scheduled intervals
- Reports and slide decks can be composed from workspace content
- 7-day trial is available
What to know first
- No free plan
- Starter costs $45 a month per editor
- No service level agreement or uptime guarantee
- AI prompts are processed by Anthropic in the United States
Limits
Starter provides 450 AI credits and 5 GB of storage per seat, plus four integrations. Pro and Super raise credits and integration allowances and add further workspace, object, and scheduling capabilities.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Super | per editor / mo · 1,150 AI credits per seat · 11 integrations · 10 custom objects, 50 attributes each · Several workspaces · Scheduled metric syncs | $115 a month |
| Enterprise add-ons | From $12,000 USD / year; available on request · Add-ons for larger organisations | $12,000 a year |
| Starter | per editor / mo · Unlimited journeys and sub-journeys · All ten built-in lanes · 450 AI credits per seat · 5 GB storage per seat · 4 integrations | $45 a month |
| Pro | per editor / mo · 650 AI credits per seat · 6 integrations · Stripe and PostHog metrics · MCP server and API tokens · 3 custom objects | $65 a month |
As orchetta.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Orchetta website
- Start the 7-day trial
- Choose a paid plan after the trial
- Use the web interface or API
- Connect named integrations through an administrator
Verdict
Orchetta links journey structure, customer evidence, and work planning with scheduled AI briefs and reporting. The paid entry plan is priced per editor, and the terms do not promise uptime.
Questions
How much does Orchetta cost?
Starter is $45 a month per editor, Pro is 65.00 USD, and Super is $115 per editor monthly. Enterprise add-ons start from $12,000 a year and are available on request.
Is there a free plan or trial?
There is no free plan. A 7-day trial is available.
Which platforms does it support?
Orchetta is available through web and API access.
Which integrations are named?
The site names Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma for metric syncing.
Can another assistant access the workspace?
An outside assistant can read and work on the map over MCP using an API token that the user can issue and revoke.
Where is workspace data stored?
The privacy policy says workspace databases and uploaded images are stored in AWS Canada Central in Montréal.
Facts from Orchetta's own pages
- AI agents
- Agents run briefs by hand or on daily, weekly, or monthly schedules and stage proposed changes for review before they are applied. · orchetta.com, 8 Oct 2026
- AI skills and reports
- The product includes eight AI skills and can compose written reports or slide decks from workspace content. · orchetta.com, 8 Oct 2026
- Availability limit
- The terms say Orchetta does not offer a service level agreement or uptime guarantee. · orchetta.com, 8 Oct 2026
- Cycles and roadmaps
- Cycles time-box work, while roadmaps show cycles, journeys, and cards on a calendar with real dates. · orchetta.com, 8 Oct 2026
- Evidence portfolio
- Cards can carry customer quotes and feedback as evidence, and users can define custom object types such as findings or hypotheses. · orchetta.com, 8 Oct 2026
- Headquarters
- Toronto, Ontario, Canada · orchetta.com, 28 Sept 2026
- Integrations
- The site names Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma for metric syncs after an admin connects an account. · orchetta.com, 8 Oct 2026
- Intended users
- The privacy policy describes Orchetta as a tool for people at work and says it is not directed at children. · orchetta.com, 8 Oct 2026
- Journey structure
- Journeys contain stages and steps, and work can attach to the step it serves. · orchetta.com, 8 Oct 2026
- MCP
- An outside assistant can read and work on the map over MCP using an API token that the user can issue and revoke. · orchetta.com, 8 Oct 2026
- Purpose
- Orchetta organises customer journeys, connects customer evidence to work, and measures whether that work improved the journey. · orchetta.com, 8 Oct 2026
- Retention
- When a workspace closes, its content is deleted within 30 days and backups roll off within 35 days. · orchetta.com, 8 Oct 2026
- Security and AI data
- The privacy policy says traffic is encrypted in transit, passwords are bcrypt hashed, and workspace content is not used to train AI models; AI prompts are processed by Anthropic in the United States. · orchetta.com, 8 Oct 2026
- Storage location
- The privacy policy says workspace databases and uploaded images are stored in AWS Canada Central in Montréal. · orchetta.com, 8 Oct 2026
- Support and exports
- The privacy policy directs account deletion and workspace export requests to [email protected] and says it will answer within 30 days. · orchetta.com, 8 Oct 2026
Where Orchetta stands on Freedom251
- Customer Experience Management Software#10 of 34
- Customer Journey Mapping Software#16 of 23