Wootric

What Wootric is

Wootric is customer experience management and feedback software for teams that want to collect customer opinions and use them to support retention, engagement, and advocacy. It runs Net Promoter Score, customer satisfaction, and customer effort score surveys. Surveys can reach respondents in-app, by email, on mobile, through SMS or Intercom Messenger, and by link or QR code. Feedback themes can be grouped with custom tags or machine learning. Teams can route feedback according to scores and trigger workflows in CRM or support platforms.

Its plans include unlimited responses from up to 25,000 customers. Professional covers one journey point, one survey metric, up to five seats, and self-service support. Growth covers three journey points, up to 10 seats, premium support, and advanced survey targeting. Voice of the Customer adds CXInsight, text and sentiment analytics, feedback imports from any source, and custom dashboards and reporting. Pricing is available on request, and a trial is offered; the help center refers to a Microsurvey trial account without stating its duration. Integrations include Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, and Freshdesk. The API can access and update end users, responses, and declines. Wootric was founded in 2014 and is headquartered in Salt Lake City, Utah.

Who it suits

Wootric suits customer success, CX, product, HR, executive, and support teams that gather survey feedback and want workflows for acting on scores. It may fit organizations seeking several survey channels, feedback analysis, and CRM or support integrations.

Limits

Professional covers one journey point, one metric, and up to five seats. Every plan includes unlimited responses from up to 25,000 customers.

Getting started

1. Open the Wootric website.
2. Start a Microsurvey trial account.
3. Choose a plan based on journey points, seats, survey metrics, and analytics needs.
4. Select survey channels and configure the metrics to collect.
5. Connect relevant CRM or support services, or use the API to access and update end users, responses, and declines.

Verdict

Choose Wootric if your team needs multi-channel customer surveys, feedback analysis, and workflows linked to scores. Look elsewhere if you need a free plan or publicly stated pricing; costs are available on request.