No. 25 of 26 ·Customer Health Score Software

Velaris

Web

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Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Velaris is ranked #25 of 26 in customer health score software on Freedom251. It runs on Web. There is no free plan.

Velaris plans and pricing

All plans

Custom pricing Not published Annual platform subscription; contact Velaris for pricing. Based on customers managed, users, data complexity, integrations, and capabilities required velaris.io · 5 Oct 2026

Compared on customer health score software

Free plan: No

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The record

Product: Velaris is an AI agent platform for Customer Success teams that automates workflows and helps teams become more proactive.
Customer context: Its Customer Context Graph combines customer data from CRM, product usage, support, calls, email, surveys, and other systems into a connected customer view.
Risk detection: Velaris analyzes structured and unstructured customer signals to identify risks and opportunities such as declining engagement, negative sentiment, renewal risk, and expansion potential.
AI agents: AI agents can manage multi-step workflows across onboarding, renewals, risk management, expansion, and low-touch customer segments.
Copilot: Velaris Copilot can answer questions, draft success plans, and analyze a customer portfolio.
Integrations: Velaris says it supports more than 70 integrations and offers to build integrations that customers need but do not see listed.
Examples: The integrations page lists Salesforce, HubSpot, Google Meet, Zoom, Slack, Zendesk, Jira Cloud, Amplitude, Google Calendar, Snowflake, Stripe, OpenAI, and Google Gemini.
Security: The security portal lists ISO 27001:2022 certification, SOC 2, and GDPR compliance.
Data protection: Velaris says it uses AWS KMS encryption at rest, SSL encryption in transit, automated AWS backups, and secure data erasure practices.
Implementation and support: Velaris provides hands-on implementation and Customer Success support to connect data and configure workflows.
Other products: The pricing page lists a Customer Portal for onboarding with shared projects, shared tasks, and an embedded widget, plus Velaris Support with ticket management, a shared inbox, embedded chat, and an AI support agent.
Intended customers: Velaris says it is built for mid-market and enterprise B2B SaaS companies and other recurring-revenue businesses that need to manage Customer Success at scale.
Company: The company identifies itself as a private B2B SaaS and AI software company founded in 2021 and headquartered in London, United Kingdom.

Where it ranks on Freedom251

Best Customer Health Score Software in 2026#25 of 26
Best Customer Success Software in 2026#20 of 24

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Sources

velaris.io/about· checked 5 Oct 2026
velaris.io· checked 5 Oct 2026
velaris.io/integrations· checked 5 Oct 2026
velaris.io/velaris-security-portal· checked 5 Oct 2026
velaris.io/pricing· checked 5 Oct 2026