Gainsight Customer Success

What Gainsight Customer Success is

Gainsight Customer Success is a customer success platform for tracking customer health and organizing ongoing work around onboarding and renewals. Health scoring helps teams assess customer status, while onboarding workflows structure the start of a relationship. Renewal tracking and success playbooks support work over the customer lifecycle, and a customer portal is also included. The product is available on web, Android, and iOS. Gainsight lists two plans. Essentials includes 10 full users, 100 included customers per user, and unlimited viewer licenses. Enterprise includes 20 full users, 200 included customers per user, and unlimited viewer licenses. The software is paid, with pricing on request, and it has no free plan. Gainsight was founded in 2009 and is headquartered in San Francisco, California, United States. Teams considering the platform can compare the listed user and customer allowances, then request pricing for either plan.

Who it suits

It suits customer-success teams that need health scoring, onboarding workflows, renewal tracking, and playbooks in one platform. Its two plan capacities may help organizations choose based on full-user and customer allowances.

Getting started

1. Visit the Gainsight Customer Success website.
2. Request pricing for Essentials or Enterprise.
3. Choose the plan based on its included full users and customers per user.
4. Access the platform on web, Android, or iOS.

Verdict

Choose Gainsight Customer Success if your team needs customer health, onboarding, and renewal tools alongside a customer portal. Look elsewhere if you need a free plan or require pricing before contacting the vendor.