GainTrace is customer success software for B2B SaaS companies that combines account signals into health scores to help surface churn risk. Its scoring dimensions include usage, adoption, engagement, sentiment, revenue, support and CSM pulse, with inputs refreshed every six hours. For each account, the product shows the signals, weights and dates behind its score; it withholds a churn percentage until data and confidence thresholds are met. Nineteen built-in workflows address situations such as health declines, renewal timelines, champion departures, payment failures and onboarding stages. Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK. The Free plan covers 25 tracked companies, 5,000 events per month, three live connections and three months of history. Paid plans start at $82/mo billed annually. GainTrace says customer data is stored at rest in AWS data centres in Ireland and that EU data residency is available on every plan.
Who it is for
GainTrace is intended for B2B SaaS customer success teams that want account health scores, risk explanations and workflows. Its Free plan covers up to 25 tracked companies.
What is good
- Health inputs refresh every six hours
- Scores show signals, weights and dates
- Nineteen built-in workflows cover common account events
- Free plan includes three live connections
- EU data residency is available on every plan
What to know first
- Free plan covers 25 tracked companies
- Free plan includes three months of history
- No free trial is offered
Verdict
GainTrace combines customer signals into explainable health scores, with workflows for risks and renewal-related events. Its Free plan has limits on companies, connections, events and history; paid plans start at $82/mo billed annually.
GainTrace plans and pricing
All plansCompared on customer health score software
- Free plan
- Yes
- Paid from
- $82/mo
- Product usage data
- Yes
- Support data
- Yes
- Outcome data
- Yes
- Custom scoring models
- Yes
- Automated score updates
- Yes
- Health score segments
- Yes
- Risk alerts
- Yes
