No. 21of 26 ·Customer Health Score Software

Retain

Name: Retain
Price: 79 USD

Web · API· paid plans from $79/mo

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Retain is ranked #21 of 26 in customer health score software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $79/mo.

Retain plans and pricing

All plans

Pro $79/mo Monthly Up to 150 active accounts · Unlimited events · Unlimited team members · Unlimited organizations retain.so · 2 Oct 2026

Growth $199/mo Monthly Up to 500 active accounts · Unlimited events · Unlimited team members · Unlimited organizations retain.so · 2 Oct 2026

Scale $449/mo Monthly Up to 1,500 active accounts · Unlimited events · Unlimited team members · Unlimited organizations retain.so · 2 Oct 2026

Enterprise Contact for enterprise pricing above 1,500 accounts More than 1,500 accounts retain.so · 2 Oct 2026

Compared on customer health score software

Free plan: No
Paid from: $79/mo
Product usage data: Yes
Outcome data: Yes
Custom scoring models: Yes
Automated score updates: Yes
Health score segments: Yes
Risk alerts: Yes

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The record

What it does: Retain analyzes product usage and payment signals to score customer account health, identify churn risk, and explain the reasons for the risk.
Churn prediction: Its AI analyzes 10+ behavior signals, including feature usage, onboarding, trends, quiet days, and billing.
Health scores: Health scores range from 0 to 100, map to a risk level, and are recalculated daily using current customer behavior.
Retention analytics: Retain identifies the behavior most successful customers share as a Best Retention Trigger and can compare retention by signup month, plan, channel, or account size.
Customer segments: Retain groups customers by lifecycle stage to help teams tailor outreach to each group.
Alerts and outreach: Retain provides churn risk alerts with context and prepares win-back messages based on customer changes.
Integrations: Retain can receive product events through its SDK or API, forward events from PostHog, read subscription data from Stripe or Polar, and send configured alerts to Slack or Discord.
AI agent: Retain exposes seven tools through MCP for AI clients including Claude, Cursor, Codex, Gemini, and Perplexity; five tools read data and two change alert state.
Intended users: Retain is built for B2B SaaS businesses past product-market fit with high-value customers and lean teams handling customer success or account management.
Pricing limits: Only accounts active in the current month count toward a plan limit; going over prompts an upgrade, while tracking continues and no data is dropped or access cut off mid-month.
Privacy and AI: Retain says it does not sell personal data or train models on customer data; data sent to OpenAI through its API is not used by OpenAI to train its models.
Data retention: When an account is terminated or deletion is requested in writing, Retain says it deletes account data and end-user data within 30 days, subject to legal retention requirements.
Company: Retain is operated by Gaviro Tecnologia LTDA, a company incorporated in Brazil and trading as Retain.
Price from: $79/mo

Where it ranks on Freedom251

Best Customer Health Score Software in 2026#21 of 26

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Sources

retain.so/blog/what-is-retain· checked 2 Oct 2026
retain.so/features/churn-prediction· checked 2 Oct 2026
retain.so· checked 2 Oct 2026
retain.so/privacy· checked 2 Oct 2026
retain.so/features/ai-agent· checked 2 Oct 2026
retain.so/pricing· checked 2 Oct 2026