Freedom251 › Customer Health Score Software
iQcadence
What iQcadence is
iQcadence is a customer success platform for monitoring account health and organizing work to reduce churn. Its adjustable health score uses 26 factors, including recency decay, plateau detection, and trend acceleration. Teams can set alerts across nine categories, such as renewal, sentiment, engagement, tickets, and expansion. AI tools provide portfolio overviews, focus lists, meeting preparation, detail insights, and save and prevention plans. Revenue forecasting estimates monthly recurring revenue impact by account using churn-probability modeling and a waterfall view. Teams can import data by CSV, enter customers manually, or use the API. Integrations include Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API; Zendesk and Intercom are listed as coming soon. Reports cover health, renewals, risk, trends, segments, and CSM performance. The service is available on web and by API, and is currently in early access. Plans start at $49 a month, with a 14-day trial; there is no free plan.
Who it suits
It suits SaaS founders and small customer-success teams, including teams of 1–15 or those moving beyond spreadsheets. Teams looking for account health scoring, risk alerts, and renewal forecasts may find its tools relevant.
What it does well
- Adjustable health scoring draws on 26 factors.
- Nine alert categories cover multiple account risks.
- Forecasts MRR impact by account.
- Imports data by CSV, manual entry, or API.
- Includes reports for health, risk, and renewals.
What to know first
- No free plan.
- Early access.
- Zendesk and Intercom are coming soon.
- Starter is limited to 2 users and 75 accounts.
Limits
Starter costs $49 a month and allows 2 users, 75 accounts, and 1,000 AI calls per month. Team allows 5 users, 200 accounts, and 5,000 AI calls monthly; Business allows 15 users, 500 accounts, and unlimited AI calls.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | Billed as $1,488/yr - save ~$300 · 15 users · 500 accounts · Unlimited AI calls · Full platform access · 14-day free trial | $149 a month |
| Starter | Billed as $492/yr - save ~$96 · 2 users · 75 accounts · 1,000 AI calls / month · Full platform access · 14-day free trial | $49 a month |
| Team | Billed as $792/yr - save ~$156 · 5 users · 200 accounts · 5,000 AI calls / month · Full platform access · 14-day free trial | $79 a month |
As iqcadence.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.iqcadence.com/ and request a demo or contact the team if needed.
- Start a 14-day trial on a plan that fits your user and account needs.
- Connect customer data by CSV, manual entry, or API.
- Configure scoring and connect available integrations.
- Open the first dashboard after connecting data and setting up scoring.
Verdict
iQcadence combines account scoring, alerts, forecasting, and reporting for customer-success work. Its early-access status and paid plans are worth considering before choosing it.
Questions
How much does iQcadence cost?
Starter is $49 a month, Team is $79 a month, and Business is $149 a month. The listed annual billing totals are $492, $792, and $1,488 respectively.
Is there a free plan or trial?
There is no free plan. Each listed plan includes a 14-day free trial.
What platforms does iQcadence support?
The listed platforms are web and API. The site says it works responsively on tablets and recommends current Chrome, while also supporting current Firefox, Safari, and Edge.
Which integrations are available?
Available integrations include Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API. Zendesk and Intercom are listed as coming soon.
How can customer data be added?
Customers can import data by CSV, add customers manually, or use the API.
Who is iQcadence built for?
The product is aimed at SaaS founders, small customer-success teams, and teams outgrowing spreadsheets, including CS teams of one to 15. The homepage says it is in early access.
Facts from iQcadence's own pages
- AI features
- AI features include portfolio overviews, focus lists, meeting preparation, save plans, detail insights, and prevention plans. · iqcadence.com, 30 Sept 2026
- Alerts
- The platform provides nine alert categories covering health, renewal, cadence, sentiment, momentum, tickets, engagement, quiet accounts, and expansion. · iqcadence.com, 30 Sept 2026
- Availability
- The homepage says iQcadence is currently in early access. · iqcadence.com, 30 Sept 2026
- Browser support
- iQcadence works best on current Chrome, Firefox, Safari, and Edge versions, with Chrome recommended, and is responsive on tablets. · iqcadence.com, 30 Sept 2026
- Data import
- Customers can import data by CSV, add customers manually, or use the API. · iqcadence.com, 30 Sept 2026
- Founder
- Ian Dennis is identified as the founder and is described as having over 10 years managing customer-success accounts across B2B SaaS. · iqcadence.com, 30 Sept 2026
- Health scoring
- Its proprietary 26-factor health scoring model uses recency decay, plateau detection, and trend acceleration and is transparent and adjustable. · iqcadence.com, 30 Sept 2026
- Integrations
- Available integrations are Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API; Zendesk and Intercom are listed as coming soon. · iqcadence.com, 30 Sept 2026
- Purpose
- iQcadence is a customer success platform that provides real-time customer health scores, proactive alerts, and visibility to act before churn. · iqcadence.com, 30 Sept 2026
- Reports
- Reports include customer health exports, score history, portfolio summaries, weekly health digests, at-risk reports, renewal forecasts, trend reports, churn-risk reports, segment analysis, and CSM performance reports. · iqcadence.com, 30 Sept 2026
- Revenue forecasting
- NRR revenue forecasting projects MRR impact per account using churn-probability modeling and waterfall visualization. · iqcadence.com, 30 Sept 2026
- Security
- The site states that data is encrypted in transit and at rest and that the service has role-based access controls, audit logging, and secure cloud infrastructure. · iqcadence.com, 30 Sept 2026
- Setup time
- The site says teams can connect data, configure scoring, and view a first dashboard in about 15 minutes. · iqcadence.com, 30 Sept 2026
- Support
- The site says demo and contact requests receive a response within one business day. · iqcadence.com, 30 Sept 2026
- Target users
- iQcadence is built for SaaS founders, small customer-success teams, and teams outgrowing spreadsheets, including CS teams of 1–15. · iqcadence.com, 30 Sept 2026
Where iQcadence stands on Freedom251
- Customer Health Score Software#10 of 26