Customer.io

What Customer.io is

Customer.io is a customer messaging platform for teams that need to automate email and build customer journeys. Its capabilities include lead scoring and lead capture forms, with multiple CRM integrations available. It runs on the web and has iOS and Android platforms.

The Essentials plan costs $100 a month, billed monthly. It includes 5,000 profiles, up to 1 million emails per month, two object types, and two workspaces. Premium costs $1,000 a month, billed yearly, and includes 10 object types, unlimited workspaces, custom profiles, and custom email volume. Enterprise includes unlimited workspaces, custom profile and email volumes, and custom AI Agent limits; no price is stated for that plan.

Customer.io has no free plan, but offers a 14-day trial. The company was founded in 2012 and is headquartered in Beaverton, Oregon, United States.

Who it suits

Customer.io suits teams that want email automation, customer journeys, lead scoring, and lead capture forms in one service. Its web, iOS, and Android platforms and multiple CRM integrations may fit teams working across those environments.

Limits

Essentials includes 5,000 profiles, 1 million emails per month, two object types, and two workspaces. The 14-day trial is available, but there is no free plan.

Getting started

1. Open https://customer.io/.
2. Use the 14-day trial to get started.
3. Choose Essentials at $100 a month, billed monthly, or review the Premium and Enterprise plans.
4. Use the web platform or its iOS or Android platform.

Verdict

Choose Customer.io if your team needs email automation, customer journeys, lead scoring, and lead capture forms, with a choice of defined or custom plan allowances. Look elsewhere if you need a free plan or if Essentials’ two object types and two workspaces are too restrictive.