Churnkey

What Churnkey is

Churnkey provides subscription retention tools for addressing cancellation churn and recovering failed payments. Its Cancel Flows use customer segmentation to present dynamic options such as cross-sells, pauses, discounts, and seat handoffs. Payment Recovery combines precision retries with email, SMS, or in-app campaigns. Feedback AI categorizes freeform customer feedback, connects it to MRR, and supports natural-language search. Listed integrations include Stripe, Chargebee, Braintree, Paddle, Maxio, Slack, Churnkey APIs, and webhooks; Churnkey says its SDK can connect to other billing systems. The open-source React SDK and MCP server are free on every plan, and cancel flows can be self-hosted without a Churnkey account. A free metrics product provides a read-only churn-data snapshot when a payment provider is connected. Churnkey identifies SaaS, consumer memberships, nonprofits, news and media, and streaming as use cases. Its plans include a free option and paid plans, with Starter listed at $250 per month billed yearly and a 14-day trial. Churnkey says it is SOC 2 Type I certified and GDPR compliant, conducts regular penetration tests, and avoids storing PII when possible.

Who it suits

Churnkey suits subscription businesses seeking to reduce cancellations or recover failed payments, including SaaS, memberships, nonprofits, media, and streaming businesses. Teams wanting cancellation offers, retry campaigns, churn metrics, or feedback analysis may also find its tools relevant.

Limits

The free metrics product provides a read-only snapshot when a payment provider is connected. Starter is available to teams with less than $5k/mo churn volume; Core and Intelligence are listed for teams with $10k+ monthly churn volume.

Getting started

1. Visit https://churnkey.co/.
2. Connect a payment provider to view the free read-only churn metrics snapshot.
3. Choose a plan; Starter is available to teams with less than $5k/mo churn volume.
4. Connect a listed billing system or use the SDK to connect another billing system.
5. Configure Cancel Flows or Payment Recovery for the relevant retention workflow.

Verdict

Subscription businesses that need cancellation flows and failed-payment recovery should consider Churnkey, particularly if its billing integrations and campaign channels fit their setup. Teams should look elsewhere if their needs exceed the Starter plan’s churn-volume threshold and they need predictable pricing, since higher-tier prices require a quote.