nps.today is a customer experience platform for collecting and acting on feedback across customer journeys. It supports NPS, CSAT, CES, and other surveys, including standard Customer Pulse surveys, versions with up to five extra questions, and general CX surveys. Organizations can use transaction and customer engagement data to trigger surveys, with rules for timing, reminders, and relevance. Surveys can reach customers through email, SMS, websites, chat, apps, QR codes, and external systems. For follow-up, the platform can alert employees and create tasks, reminders, and escalations in CRM or service systems. Analysis features include translation, text and sentiment analysis, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The Customer Connect Kit provides an open API, webhooks, Power Automate integrations, templates, guides, and documentation. Plans start with a one-month free trial and continue with Basic, Business, and Enterprise, priced at 1.50 EUR, 3.50 EUR, and 7.00 EUR per month respectively, billed annually. The service is available on Android, iOS, and web, and through an API. The company was founded in 2016 and is headquartered in Copenhagen, Denmark.
Who it is for
nps.today suits customer-focused organizations that want feedback workflows across marketing, sales, delivery, service, or contact-center journeys. Its survey triggers, follow-up tasks, and CRM connections fit teams that need to collect feedback and route responses to employees.
What is good
- Supports NPS, CSAT, CES, Customer Pulse, and general CX surveys.
- Triggers surveys from transaction and customer engagement data.
- Delivers surveys through email, SMS, websites, chat, apps, and QR codes.
- Automates employee notifications, follow-up tasks, reminders, and escalations.
- Includes role-based dashboards, root-cause analysis, and AI feedback tools.
- Connects with Salesforce, Zendesk, Dynamics 365, and other listed systems.
What to know first
- The free trial lasts one month and allows 50 surveys per month.
- Basic is limited to 500 surveys per month and email and SMS.
- Implementation and SMS fees may apply.
- Annual support allowances range from 2 to 12 hours on paid plans.
Verdict
Choose nps.today if your organization needs surveys across multiple customer journey stages and wants to connect feedback with follow-up workflows. Basic costs 1.50 EUR per month billed annually, while broader channels and AI Feedback Analysis appear in the Business plan at 3.50 EUR per month billed annually. Look elsewhere if you need a free ongoing plan; the free option is a one-month trial.
Get started with nps.today
- Open https://nps.today/.
- Choose the one-month free trial or a paid plan.
- Use the listed Android, iOS, or web platform, or connect through the API.
- Set up Customer Pulse or general CX surveys and choose survey channels available in your plan.
- Connect listed systems or use the Customer Connect Kit for custom integrations.
Limits to know first
The free trial runs for one month and includes 50 surveys per month by email, with no support hours. Basic costs 1.50 EUR per month billed annually and includes 500 surveys per month, email and SMS, and 2 hours of support per year. Business costs 3.50 EUR per month billed annually and includes 1,000 surveys per month; Enterprise costs 7.00 EUR per month billed annually and includes 5,000 surveys per month. Implementation and SMS fees may also apply.
Questions about nps.today
Is nps.today free?
There is no free plan. The free trial costs 0.00 EUR and lasts one month, with 50 surveys per month by email.
How much do the paid plans cost?
Basic is 1.50 EUR per month, Business is 3.50 EUR per month, and Enterprise is 7.00 EUR per month. Each price is billed per month and billed annually.
Which platforms does nps.today support?
The listed platforms are Android, iOS, and web; an API is also listed.
Which systems does it integrate with?
Listed connections include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify.
What does the Customer Connect Kit include?
It includes an open API, webhooks, Power Automate integrations, templates, guides, and documentation.
Who makes nps.today?
The company was founded in 2016 and is headquartered in Copenhagen, Denmark.
nps.today plans and pricing
All plansCompared on net promoter score software
- Free plan
- No
- NPS survey types
- both
- Survey channels
- multichannel
- Respondent segmentation
- advanced
- Follow-up workflows
- Yes
- CRM integrations
- Yes
